Summary
Overview
Work History
Education
Skills
Certification
Extra Curriculars
Languages
Hobbies
Timeline
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Scarlett Schultz

Summary

A passionate and customer-focused professional with two years of experience in customer service and a degree in Illustration Animation. My strong communication, problem-solving, and interpersonal skills, developed through extensive customer interactions, enable me to deliver exceptional service and personalized travel solutions. With a deep love for travel, I bring a global perspective and a keen understanding of the diverse needs and preferences of travelers. My ability to adapt quickly, combined with my creativity and attention to detail, allows me to curate memorable and seamless travel experiences. I am excited to leverage my customer service expertise, passion for travel, and creative background to help clients plan their dream vacations and provide them with exceptional service as a travel agent.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Assistant

Dextas News & Lotto
02.2022 - Current
  • Collaborated with team members to achieve sales goals and improve store performance , while using the POS system to process merchandise and lottery sales.
  • Greeted customers and identified their needs to offer suitable product recommendations .
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Accurately processed transactions , balanced cash registers at the end of each shift, and maintained a clean, organized store environment to meet cleanliness standards.

Restaurant Waiter

Hogs Breath Cafe
06.2024 - 07.2024
  • Ensured order accuracy through clear communication with customers and kitchen staff to accurately relay dietary restrictions and allergies to guarantee proper meal preparation .
  • Maintained professional demeanour under pressure while managing challenging situations involving dissatisfied customers.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests' needs.
  • Answered customers' questions, recommended items , and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Contributed positively to the overall workplace culture through proactive communication , problem-solving , and a commitment to continuous improvement .

Laboratory Assistant

Accolade Estates
02.2022 - 07.2022
  • Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
  • Performed testing and quality control using approved laboratory procedures and instrumentation, accurately recording information to hand onto winemakers or cellarhands in a timely manner.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.
  • Collected samples from the top and bottom of wine tanks safely for testing in an accurate and timely manner.

Education

Bachelor of Design - Illustration Animation

University of South Australia
Adelaide, SA
04.2025

SACE Graduate

Loxton High School
Loxton, SA
2020

Skills

  • Customer service
  • Critical thinking
  • Multitasking
  • POS systems
  • Attention to detail
  • Creative thinking
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Proficiency in Microsoft Word and PowerPoint

Certification

Responsible Service of Gambling (RSG 1) - 2024

Extra Curriculars

Constellations Gradshow Committee (2024)

Head of Poster Design

- Worked with the committee to organise events to raise money for my degree's graduation showcase for family, friends and industry professionals.

- Worked with the design team to organise meetings and assemble posters required for the night of the graduation showcase.


Hockey (2012 - 2016 & 2019 - 2022)

Team member at Somerest College Prepatory School and Loxton Hockey Club

- Want to continue in 2025


Languages

English
Native or Bilingual
Afrikaans
Elementary

Hobbies

Travel

- Been to a total of 21 countries as of 2024 across 5 continents.


Languages

- Afrikaans (learnt in school in South Africa, recently picked it back up)

- Spanish (very beginner level)



Timeline

Restaurant Waiter

Hogs Breath Cafe
06.2024 - 07.2024

Retail Assistant

Dextas News & Lotto
02.2022 - Current

Laboratory Assistant

Accolade Estates
02.2022 - 07.2022

Bachelor of Design - Illustration Animation

University of South Australia

SACE Graduate

Loxton High School

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Scarlett Schultz