SCOTT CATLIN
Southside,Qld
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 15year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Overview
26
26
years of professional experience
Work History
Customer Service
Catlin’s TV Antenna Service
01.2002 - Current
- Tv Antenna installation, , excavator driver
- Answered 30+ incoming calls and emails per day from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Immediately brought critical issues to customer service manager for resolution.
- Researched issues with shipments, product damage and incorrect product amounts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
House Painter
Ross Kidd Painter
01.1998 - 01.2004
- Covered surfaces and furnishings with cloth and plastic to protect from paint drops.
- Completed interior and exterior painting for variety of residential and commercial clients.
- Used sandpaper, scrapers, grinders, and steel wool to smooth surfaces.
- Used sandpaper to scrape walls and other surfaces to remove old paint.
- Used putty knives and caulking guns to fill cracks, holes and joints with plaster, putty and caulk.
- Followed safety protocols and used protective equipment during painting projects to minimize risk.
- Removed fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting.
- Used brushes, spray guns and paint rollers to paint surfaces.
- Painted over 100+ houses.
Education
Building Construction Technology
Tafe
Maryborough, QLD1993
High School Diploma -
James Nash State High
Gympie1992
Skills
- Skills Summary
- Can work alone
- Can work well in group
- Great customer service skills
- Working with diverse people
- Account Management
- Troubleshooting
- Cash Handling
- Issue Resolution
- Telephone Etiquette
- Customer Needs Assessment
Additional Information
- 2
Timeline
Customer Service
Catlin’s TV Antenna Service
01.2002 - Current
House Painter
Ross Kidd Painter
01.1998 - 01.2004
Building Construction Technology
Tafe
High School Diploma -
James Nash State High
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