Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Scott Fitzgerald

North Lakes

Summary

Dynamic security professional with extensive experience at ISS Security, specializing in crisis management and surveillance operations. Proven track record in enhancing airport security through advanced screening techniques and effective incident response coordination. Adept at training and mentoring staff, fostering a culture of excellence and safety in high-pressure environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Active Surveillance/Aviation Protection Officer

ISS Security
01.2023 - Current
  • Kept up-to-date with industry regulations and best practices, ensuring accurate implementation of aviation protection procedures.
  • Provided excellent customer service, addressing passenger concerns and answering questions related to aviation protection procedures.
  • Coordinated effectively with various airport departments and emergency services to ensure seamless integration of security efforts across all areas through all kinds of situations.
  • Provided accurate and timely command and control during emergency situations, following established protocols for evacuation or lockdown procedures.
  • Enhanced airport security by conducting thorough passenger and luggage screenings through a range of different applications (X-ray, CT, metal detector, explosive trace detection, frisk, private search, bag search).
  • Prevented unauthorized access to restricted areas through diligent monitoring and verification of personnel credentials.
  • Implemented advanced technologies such as CCTV systems, alarm monitoring, and access control measures to enhance overall security infrastructure within multiple terminals on and off site.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.

Deputy Store Manager

Aldi
03.2014 - 12.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Created customized training programs for individual departments, enhancing skill sets and increasing overall productivity levels.

Education

High School Diploma -

Trinity College
Beenleigh, Brisbane
12-2010

Skills

  • Crisis/Threat & Emergency management
  • Surveillance operations expertise
  • Screening process management
  • Training solutions development
  • Incident response coordination
  • De-escalation techniques
  • First aid administration
  • Access control

Accomplishments

  • Oversaw all aspects of the recent emergency evacuation of Brisbane Airport, successfully returning to normal operations within a 2 hour window minimizing impact on shareholders and passengers with an emphasis on security and safety.
  • Coordinated multiple prompt emergency responses, each being complex and unique resulting in casualty prevention while maintaining command and control
  • Introduced serval new training techniques to assist in the professional development of screening staff. This catered to more individualistic roles within the airport industry

Certification

  • Certificate II Transport Security Protection
  • Certificate II Business Operations Management
  • Certificate II Workplace Practice
  • Certificate II Information Technology
  • Certificate I Work Education
  • Security License -Crowd Controller, Monitoring, Unarmed
  • First Aid

Timeline

Active Surveillance/Aviation Protection Officer

ISS Security
01.2023 - Current

Deputy Store Manager

Aldi
03.2014 - 12.2022

High School Diploma -

Trinity College

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Scott Fitzgerald