Scott Verhagen
Melbourne,VIC
Summary
Proven leader with a track record of membership growth and team motivation at Fitness First. Excelled in staff training and performance management, boosting revenue and client satisfaction. Skilled in coaching and mentoring, demonstrated through strategic team building and effective facility management. Achieved significant improvements in employee engagement and customer service excellence.
Overview
7
7
years of professional experience
Work History
Club Manager
Fitness First Flinders St. Platinum
Melbourne, VIC
09.2023 - Current
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
Sales Manager
Fitness First
Melbourne, VIC
01.2021 - 02.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Personal Trainer
Fitness First
Melbourne, VIC
01.2017 - 08.2019
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Education
Health And Fitness
Australian Institute of Fitness
Melbourne, VIC04.2017
Mount Waverley Secondary College - Middle/Senior Campus
Mount Waverley, VIC12.2009
Skills
- Staff Training
- Membership Growth
- Team motivation
- Performance Management
- Facility Management
- Budget Control
- Staff Scheduling
- Coaching and Mentoring
- Team Leadership
- Team building
Timeline
Club Manager
Fitness First Flinders St. Platinum
09.2023 - Current
Sales Manager
Fitness First
01.2021 - 02.2023
Personal Trainer
Fitness First
01.2017 - 08.2019
Health And Fitness
Australian Institute of Fitness
Mount Waverley Secondary College - Middle/Senior Campus