Scoutt Bannister
Mudgeeraba,QLD
Summary
Experienced customer service professional with a strong track record of managing high volumes of customers in fast-paced environments, while delivering top-notch service. A quick learner with a genuine passion for acquiring new knowledge and skills, and always eager to expand my expertise. Excellent problem-solving and negotiation skills, consistently driving effective solutions and successful outcomes in challenging situations. Capable of making independent and prompt decisions while skillfully minimizing the need for escalations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Chemist Warehouse
11.2023 - Current
- Answered telephones and provided information about order status, store hours, and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, always preserving confidentiality.
- Assisted pharmacists in maintaining a well-organized and clean environment for optimal workflow.
- Supported inventory management, ensuring proper stock levels and monitoring expiration dates for medication safety.
- Participated in ongoing professional development activities to stay current with industry trends and best practices.
Service Attendant
SkyPoint Observation Deck
08.2023 - Current
- Upon arrival, daily greeted 100s of visitors and customers, offered assistance, and answered questions to build rapport and retention.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Team Leader
Ampol Foodary/Boost
12.2022 - 07.2023
- Performed administrative tasks such as data entry into POS system for tracking product sales, returns and ordering.
- Managed daily operations of shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared monthly sales reports and presented them to senior management.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
Customer Service Assistant
Ampol Foodary
01.2017 - 01.2023
- Handled cash register transactions accurately and efficiently.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Crew Member
McDonald's
12.2014 - 12.2016
- Placed orders into POS systems and handled cash and credit transactions.
- Prepared food items following established recipes and safety guidelines.
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Operated kitchen equipment safely according to standard operating procedures.
- Adhered to company policies and procedures while completing daily tasks
Education
High School Diploma -
Prospect High School
Launceston, TAS12.2015
Skills
- Professional Relationships
- Risk Assessment Procedures
- Productivity And Efficiency
- Informed Decision-Making
- Successful Goal Attainment
- Effective Upselling Methods
- Retail Merchandising
Certification
- RSA License - SITHFAB021
Timeline
Pharmacy Assistant
Chemist Warehouse
11.2023 - Current
Service Attendant
SkyPoint Observation Deck
08.2023 - Current
Team Leader
Ampol Foodary/Boost
12.2022 - 07.2023
Customer Service Assistant
Ampol Foodary
01.2017 - 01.2023
Crew Member
McDonald's
12.2014 - 12.2016
- RSA License - SITHFAB021
High School Diploma -
Prospect High School
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