Sean Lawless
Surry Hills,Australia
Summary
I am an enthusiastic, self-motivated and results-driven individual. Having worked in retail and office administration roles for over ten years, I have a wide skill set, that would be valuable to any employer.
Overview
3
3
years of professional experience
Work History
Administration Assistant
ASFA
07.2023 - Current
- Creating events within a CRM system, adding in speakers, registering attendees and running reports to eliminate any event errors. Reporting back to management on any issues or opportunities.
- Working at the events themselves, checking attendees in and printing badges. Making sure speakers keep to times and assisting with any requests from attendees.
- Organising and managing 12 different discussion groups held by the company. This involves extensive CRM work, liaising with chairs/speakers and attending all groups to manage the zoom/teams call.
- Managing four different company inboxes and phone lines, replying to requests from members, the general public and other company departments.
- Dealing with requests for membership, both individual and corporate. Liaising with finance and management over membership fees and issuing invoices.
- Working closely with the marketing team on what is published to the company website for both events and discussion groups. As well as regularly working on promotional emails.
Customer Service Operations Executive
Lion Sydney
10.2021 - 06.2023
- Ran daily reports to identify and rectify any order issues. Reporting all issue to management to influence executive decisions.
- Managed all customer delivery day and window requests, working closely with the logistics management and transport teams to ensure all parties were notified and systems were updated
- Extensively trained in SAP, completing multiple tickets a day relating to customer and system issues.
- Completed customer product returns, short delivery queries, and transfers of stock, processing the relevant credits and debits to the customer.
Registry Officer
The Law Society of NSW Sydney
04.2021 - 10.2021
- Answered a high volume of inbound calls from NSW solicitors and law firms, responding to questions regarding applications, practicing certificates, conditions, payments, and firm startups
- Processed administrative forms such as changes in employment details, newly admitted solicitors, and firm detail changes, processing the relevant payments and invoices
- Created pager and PDF copies of Practicing Certificates.
Telemarketer
Hymans Valuers and Auctioneers Sydney
03.2021 - 04.2021
- Made outbound calls to inform the relevant businesses about upcoming auctions taking place.
Operations Assistant
IC Plastica Sydney
10.2019
- Worked with machinery to create company products, which I then packed and prepared for shipment
- Responsible for opening and closing the factory.
Sales Assistant
Platypus Sydney
10.2019
- Advised customers on current stock, styles, and sizes
- Assisted with visual merchandising within the store to showcase new and best-selling products.
Sales Advisor
Reiss Melbourne
- Advised customers on styling choices, luxury fabrics, and tailoring
- Assisted the visual merchandising team with show floor updates.
Beauty Advisor
Sephora Melbourne
- Assisted customers with makeup, skincare, and hair care queries, as well as providing applications
- Assisted the visual merchandising team with seasonal show floor updates.
Supervisor
Schuh Kids Liverpool
10.2016
- Managed a team of 10 staff to ensure the store hit daily, weekly, and yearly targets.
Sales Assistant
Schuh Liverpool
- 10.2016
- Advised customers on current stock, styles, and sizes.
Education
Bachelor of Arts - Fashion Communication And Promotion
Nottingham Trent University
Nottingham, England06.2016
Business Studies, Media Studies And Textiles
Carmel College
Liverpool, England06.2013
Cardinal Heenan High School
Liverpool, England06.2010
Skills
- Customer Service
- CRM proficiency
- Communication
- Teamwork and collaboration
- Time management
- Microsoft Office
- Business Operations
- Office Administration
- Visual Merchandising
Timeline
Administration Assistant
ASFA
07.2023 - Current
Customer Service Operations Executive
Lion Sydney
10.2021 - 06.2023
Registry Officer
The Law Society of NSW Sydney
04.2021 - 10.2021
Telemarketer
Hymans Valuers and Auctioneers Sydney
03.2021 - 04.2021
Operations Assistant
IC Plastica Sydney
10.2019
Sales Assistant
Platypus Sydney
10.2019
Supervisor
Schuh Kids Liverpool
10.2016
Sales Advisor
Reiss Melbourne
Beauty Advisor
Sephora Melbourne
Sales Assistant
Schuh Liverpool
- 10.2016
Bachelor of Arts - Fashion Communication And Promotion
Nottingham Trent University
Business Studies, Media Studies And Textiles
Carmel College
Cardinal Heenan High School
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