Sean Pettie
Traralgon,Australia
Summary
Dynamic Customer Service Representative with extensive experience in effectively addressing customer concerns and inquiries. Proven track record in accurately documenting interactions and preparing comprehensive reports. Expertise in communication and problem-solving has led to significant improvements in customer satisfaction and loyalty. Dedicated to fostering team performance through the sharing of best practices in service excellence.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service Officer C3
V Line
Traralgon, Australia
07.2018 - Current
- Customer service
- Safe Working Qualified – Traralgon Yard and Sale Yard
- Service Manager Traralgon Reliever
- Auditing Station and Conductor records
- OHS Representative
- Safety Committee
Customer Service Officer
BlueScope/Metalcorp
Morwell, Australia
01.2010 - 07.2018
- Company Overview: BlueScope/Metalcorp is a national steel and Rural product supplier
- Customer service – phone, counter and field days
- Sales – phone, counter and field days
- Data entry (customer quotes, sales orders)
- Purchasing (customer order specific)
- Liaise within a team environment
- Safety Committee member (branch)
- First aid officer
- Multi-tasking
- BlueScope/Metalcorp is a national steel and Rural product supplier
Hire Controller
Coates
Morwell, Australia
07.2005 - 11.2009
- Company Overview: Coates is a national hire company
- Customer service - phone and counter (external and internal)
- Sales – phone and counter
- Stock control (receipt and dispatch)
- Data entry (Hire agreements, invoicing and out-standing customer purchase orders)
- Debtors
- Receipt and supply of purchase order numbers (suppliers)
- Source and allocate equipment to meet customer requirements
- Arrange transport for delivery/pickup of equipment
- Liaise within a team environment
- Multi-tasking
- Occupation, health and safety
- Stocktakes on hire equipment
- Coates is a national hire company
Assistant Store Manager
Beaurepaires
Traralgon, Australia
10.1996 - 07.2005
- Company Overview: Beaurepaires is a national tyre service company
- Increasing and maintaining client levels
- After hours coordination including self-rostering
- Job allocation to other employees
- Account keeping, banking and computer based sales entry
- Internal and external sales management
- OH & S implementation and management
- Store management in the absence of store manager
- Stock Control, receipt and dispatch
- Beaurepaires is a national tyre service company
Education
Traralgon High School
Traralgon, VICSkills
- Effective customer communication
- Safety and risk assessments
- Computer literacy
- Safeworking
- Time Managment
- Technical Proficiency
- Adaptability and Flexibility
Certification
- Safeworking Certificate - Auto Block Signaling (ABS); Staff and Ticket
- OHS Certificate
- Marine Licence
Accomplishments
- Qualified in Safe Working for the Traralgon Railway Yard and the Sale Railway Yard.
- OHS Representative for Traralgon Station Officers from 10/01/20, part of the Eastern Region Safety Committee.
- Conduct audits on Traralgon V Line Station Records on a monthly basis.
- Relieving duties for V Line Service Manager - Traralgon.
- Developed Occupational Health and Safety knowledge by being involved in the branch’s Safety Committee at BlueScope Distribution.
- Progressed from yard hand to hire controller at Coates, gaining broader knowledge of the company and community/industry requirements.
- Demonstrated excellent customer service skills, both phone and in person.
- Strong understanding of OH & S requirements across various sites.
- Excellent knowledge of branch-based computer systems and off-site locations.
- Lifetime participation and committee involvement in various sporting associations including football and cricket.
Hobbies and Interests
- Football umpiring
- Bike riding
- Fishing – Victoria representation numerous times and leisure
References
Available upon request.
Timeline
Service Officer C3
V Line
07.2018 - Current
Customer Service Officer
BlueScope/Metalcorp
01.2010 - 07.2018
Hire Controller
Coates
07.2005 - 11.2009
Assistant Store Manager
Beaurepaires
10.1996 - 07.2005
Traralgon High School