Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sebastian Baez

Brisbane

Summary

Dynamic sales professional with a proven track record at Optus, excelling in customer service and relationship building. Leveraging strong communication and critical thinking skills, I consistently increased sales by fostering client loyalty and effectively presenting product features. Proficient in data entry and adept at handling inquiries, ensuring a seamless customer experience.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Assistant

Optus
01.2022 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Agent

Harvey Norman
04.2018 - 06.2020
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of house and electronic products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Retail Worker

Kmart
08.2017 - 01.2018
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Education

Master of Science - Information Technology

QUEENSLAND
Brisbane, QLD
12-2025

BBA - Business

Queensland University of Technology
Brisbane, QLD
03-2020

Skills

  • Object-oriented programming
  • Cybersecurity awareness
  • Java expertise
  • HTML and CSS skills
  • API integration
  • Linux
  • Machine learning basics
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Certification

  • Licensed Business Analysis Foundations - 2024
  • Certified Learning GitHub- 2023

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Assistant

Optus
01.2022 - Current

Sales Agent

Harvey Norman
04.2018 - 06.2020

Retail Worker

Kmart
08.2017 - 01.2018

Master of Science - Information Technology

QUEENSLAND

BBA - Business

Queensland University of Technology

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Sebastian Baez