Sebastian Spagnolo
Teralba,NSW
Summary
Goal-driven assistant store manager with several-years of accomplishments. Enthusiastic, industrious and diligent manager paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Many years experience in general and operations management with comprehensive experience leading teams. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving. Looking to take my career to greater heights.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
McDonald's
Wallsend, NSW
05.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Crew Trainer
McDonald's
, NSW
11.2020 - 05.2022
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Ensured that all safety protocols were followed during training sessions.
- Instructed new team members on correct procedures for operations.
- Planned and delegated group and individual work assignments to trainees.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
Delivery Driver
Pizza Inn
Edgeworth, NSW
05.2019 - 02.2021
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Kitchen Hand
Lizottes
Lambton, NSW
04.2016 - 05.2019
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Followed all health code guidelines when handling food items.
- Organized storage areas for efficient access to items when needed.
- Communicated effectively with co-workers regarding daily tasks assigned.
Education
Cert 111 Retail - Retail
McDonald's
Sydney, NSW10-2023
High School Diploma -
Glendale Technology High School
Glendale11-2019
Cert 11 Vocational Mechanics - Vehicle Mechanics
Tafe NSW
Glendale12-2018
Skills
- Team player
- Problem-solving
- Attention to detail
- Motivational techniques
- Employee coaching
- Staff scheduling
- Staff supervision
- Customer relations
- Department oversight
- Mentoring and coaching
- Customer service management
- Incident reports
- Upselling and cross selling
- Time management
- Hiring and training
- Loss prevention
- Verbal and written communication
- Flexible schedule
- Store opening and closing
Certification
- Unrestricted NSW Drivers License
References
- Harry Burgess - McDonald's Wallsend Restaurant Manager - 0422 679 909
- Rocco Spagnolo - United Wambo Operator (Previous Lizottes Head Chef) - 0420 503 584
- Bianca Rolph - 0423 613 483
- Isaac Gilbert - McDonalds Head Office - 0434 094 505
Timeline
Assistant Store Manager
McDonald's
05.2022 - Current
Crew Trainer
McDonald's
11.2020 - 05.2022
Delivery Driver
Pizza Inn
05.2019 - 02.2021
Kitchen Hand
Lizottes
04.2016 - 05.2019
Cert 111 Retail - Retail
McDonald's
High School Diploma -
Glendale Technology High School
Cert 11 Vocational Mechanics - Vehicle Mechanics
Tafe NSW