Sebastian Stockton
Darwin
Summary
Dynamic Bar Manager with a proven track record at Gove Boat Club, enhancing customer satisfaction and loyalty through exceptional service and innovative promotions. Skilled in team leadership and strategic planning, adept at resolving conflicts and boosting sales. Demonstrates a strong commitment to health and safety standards, alongside an outgoing personality that fosters a welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Bar Manager
Gove Boat Club
06.2023 - 11.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
Customer Service Representative
Woolworths
09.2021 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Working with money skills, closing cash registers, and counting money.
Yard Maintenance Worker
Family Run Business
05.2020 - 12.2021
- Operated various yard maintenance equipment including lawn mowers, hedge trimmers, and leaf blowers effectively.
- Collected and removed debris at job sites.
- Checked equipment for safety and functionality before operating.
- Enhanced property appearance by performing regular yard maintenance tasks such as mowing, trimming, and edging.
Education
Nhulunbuy High School
Nhulunbuy, NT10.2023
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Health and safety
- Responsible alcohol service
- Bar management
- Inventory management
- Health codes compliance
- Conflict resolution
- Customer relationship building
- Outgoing personality
- Inventory control
- Safety awareness
- Issue resolution
- Sales promotion
- Relationship building
- Shift scheduling
- Supervisory experience
- Service-oriented mindset
- Strategic planning
- Workplace safety protocols
- Time management
- Decision-making
- Cash handling
- Cleaning both indoor and outdoor spaces
Timeline
Bar Manager
Gove Boat Club
06.2023 - 11.2024
Customer Service Representative
Woolworths
09.2021 - 07.2023
Yard Maintenance Worker
Family Run Business
05.2020 - 12.2021
Nhulunbuy High School
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