Sebiha Yalcinkaya
Greenvale,Victoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Office Administrator
Victorian Building Services Pty Ltd
Melbourne, VIC
03.2019 - 04.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Customer Service Cashier
Fresh Plus Supermarkets
Melbourne, VIC
10.2012 - 02.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Call Center Operator
Ucms Telstra Call Centre
Melbourne, VIC
10.2017 - 11.2018
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
Education
Certificate IV - Certificate IV in Disability
Prime Collage of Health And Management
Melbourne04.2019
High School Diploma -
Roxy College
Melbourne, VIC12.2014
Diploma - Retail Management
Victoria University
Melbourne, VIC06.2005
Skills
- Supervision Abilities
- Mail Routing
- Call Transfers
- Information Uploading
- Filing
- Customer Consulting
- Calm and Professional Under Pressure
- Customer Service
Languages
Turkish
Native or Bilingual
Timeline
Office Administrator
Victorian Building Services Pty Ltd
03.2019 - 04.2023
Call Center Operator
Ucms Telstra Call Centre
10.2017 - 11.2018
Customer Service Cashier
Fresh Plus Supermarkets
10.2012 - 02.2019
Certificate IV - Certificate IV in Disability
Prime Collage of Health And Management
High School Diploma -
Roxy College
Diploma - Retail Management
Victoria University