Sebiha Yalcinkaya
Greenvale,Victoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Office Administrator
Victorian Building Services Pty Ltd
03.2019 - 04.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Customer Service Cashier
Fresh Plus Supermarkets
10.2012 - 02.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Call Center Operator
Ucms Telstra Call Centre
10.2017 - 11.2018
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
Education
Certificate IV - Certificate IV in Disability
Prime Collage of Health And Management
Melbourne04.2019
High School Diploma -
Roxy College
Melbourne, VIC12.2014
Diploma - Retail Management
Victoria University
Melbourne, VIC06.2005
Skills
- Supervision Abilities
- Mail Routing
- Call Transfers
- Information Uploading
- Filing
- Customer Consulting
- Calm and Professional Under Pressure
- Customer Service
Languages
Turkish
Native or Bilingual
Timeline
Office Administrator
Victorian Building Services Pty Ltd
03.2019 - 04.2023
Call Center Operator
Ucms Telstra Call Centre
10.2017 - 11.2018
Customer Service Cashier
Fresh Plus Supermarkets
10.2012 - 02.2019
Certificate IV - Certificate IV in Disability
Prime Collage of Health And Management
High School Diploma -
Roxy College
Diploma - Retail Management
Victoria University
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