Sehan Kim
Petersham,Australia
Summary
Experienced Premium Client Service Representative with 5 years of experience in financial studies and excellent communication with highly motivated customer service. Proven ability to identify and resolve client inquiries, analyse customer data, and provide solutions and recommendations. Applying for a position as a financial lender analyst to use data-driven solutions to improve customer experiences.
Overview
5
5
years of professional experience
Work History
Premium Client Service Representative
CMC Markets
02.2018 - 12.2019
- Being the first point of contact for all client enquiries; Processing all documents relevant to platform trading (CHESS) via investment platform; Proactively following up on documentation from clients, advisors and third parties (SCRIP); Providing administrative and implementation support to all clients; Liaising with other departments to finalise all tasks for clients; Hitting daily, monthly and quarterly KPI; Handling a high volume of daily customer enquiries, averaging 400 per day.
Director - Child Care Management
Willunga Child Care Centre
01.2020 - 03.2023
- Took leadership in providing exceptional education assistance to learning individuals; Planned, supervised and coordinated day-to-day lessons and activities; Built rapport with parents and clients by meeting expectations; Met strict deadlines for reports and documents needed by both parents and managers; Developed and implemented an individualised teaching plan aligned with goals for each child, ensuring the successful development of cognitive and social skills; Achieved a 15% increase in rating, indicating parent satisfaction and school performance.
Education
Certificate IV - Mortgage Broking And Finance
Kaplan Professional
10.2024
Bachelor of Business - Finance and Marketing -
University of Technology, Sydney
Sydney, New South Wales01.2018
Diploma of Early Childhood Education -
Metro College of Technology
Greenslopes, Queensland01.2014
Skills
- Verbal and written communication
- Operations Management
- Strategic Planning
- People Management
- Team Management
- Project Management
- Creativity and Innovation
- Strategies and goals
- Project Coordination
- Staff Management
- Organizational Development
- Budget Management
- Budget Control
- Business Planning
Locations
- Willunga Child Care Centre, Quakers Hill, Sydney, NSW, 01/2020, 03/2023
- CMC Markets Barangaroo, Sydney, NSW, 02/2018, 12/2019
- Sydney, CBD.
Volunteer Experience
Common Groundz Cafe
- 05/2012, 05/2012.
Managing staff efficiency and customer service quality. Maintaining close relationships with loyal customers. Met café standards for hygiene and cleanliness. Worked in a team-orientated environment, gaining experience in the importance of abiding as a unit.
Projects
Start-Up Parking App, Swyft,
- 04/2019, 07/2020,
Founder of Swyft (iOS and Andorid App). Responsible to formulate launch strategies (SEO & ASO), prepare business plans, formulate growth strategies (Tableau dashboards & KPIs), forecast financials and establish business relationships with relevant partners.
Timeline
Director - Child Care Management
Willunga Child Care Centre
01.2020 - 03.2023
Premium Client Service Representative
CMC Markets
02.2018 - 12.2019
Certificate IV - Mortgage Broking And Finance
Kaplan Professional
Bachelor of Business - Finance and Marketing -
University of Technology, Sydney
Diploma of Early Childhood Education -
Metro College of Technology
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