Sehar Latif
Flemington,VIC
Summary
Accomplished Receptionist with a proven track record at Quest Apartment Hotels, excelling in customer/client relations and organization skills. Demonstrated ability to improve customer satisfaction and streamline front-desk operations. Skilled in data entry and telephone communications, ensuring efficient and professional service delivery.
Overview
4
4
years of professional experience
Work History
Receptionist
Quest Apartment Hotels
Moorabbin, VIC
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone, or postal mail.
Front Desk Receptionist
Chamman Shesha Cafe
Carlton, VIC
06.2023 - 11.2023
- Greeted customers with a smile and assigned seating based on dining room/wait staff balance.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained and organized financial paperwork, made deposits, handled all cash duties and ordered inventory
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Services Officer
Park View City Islamabad
Islamabad
09.2020 - 06.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
Master of Arts - Mass Communication
National University of Modern Languages
Islamabad Pakistan06.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Greeting and Seating Clients
Timeline
Receptionist
Quest Apartment Hotels
12.2023 - Current
Front Desk Receptionist
Chamman Shesha Cafe
06.2023 - 11.2023
Customer Services Officer
Park View City Islamabad
09.2020 - 06.2023
Master of Arts - Mass Communication
National University of Modern Languages