Selena De Jongh
During the past 5 years at Office Works my skills in customer service and order processing have become more fine tuned, demonstrating strong problem-solving skills and a commitment to enhancing customer satisfaction. I have learnt to work with a large team, and acquired the ability to adapt to most situations in a fast paced environment, with a focus on fostering a welcoming and can do mindset.
My experience in Hairdressing and Childcare, has further taught me to have patients, compassion and resilience in difficult situations .
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Team member
7 Years 6 Months- Providing strong customer service skills, addressing enquires, problem solving and offering support and guiding customers to foster a welcoming experience.
- Adapting time management, multi tasking, working in a fast paced environment
- Strong click and collect experience. executing online orders ensuring timely customer collection and satisfaction
- POS knowledge
- Working as a team, with a can do attitude
- Working with computers,printers and various digital file formats
- Adapting to unexpected changes or issues that arise
- Communicate efficiently , whilst actively listening
Childcare Assistant
- Engaged children in activities, enhancing learning and social skills.
- Implemented routines, fostering cognitive and emotional growth.
- Introduced play-based methods, boosting enthusiasm and participation.
- Facilitated group activities, improving teamwork and social interactions.
- Collaborated with parents, aligning goals for child development support.
Hairdresser
- Perform precision cuts and colors, boosting client satisfaction and retention.
- Deliver excellent customer service, fostering client loyalty and referrals.
- Collaborate on scheduling to enhance workflow and reduce wait times.
- Maintain clean workspace, ensuring health compliance and client comfort.
Teachers Aid – Student Placements
6 Months- Assisted in subjects, enhancing student engagement and learning outcomes.
- Coordinated art/music activities, fostering creativity and teamwork.
- Provided individualized support, boosting academic performance.
- Ensured safety during playground supervision, maintaining a secure environment.
- Maintained accurate records of student progress for effective communication.
Hairdresser
4 Years- Executed precise cuts and colors, enhancing client satisfaction and loyalty.
- Improved service quality, expanding customer base significantly.
- Applied advanced styling techniques, achieving high client satisfaction.
- Provided personalized hairstyles, strengthening client relationships.
- Maintained organized workspace, boosting operational efficiency.
Education
Cert III - Education Support
Cert III - Hospitality
Responsible service of Alcohol certification