Summary
Overview
Work History
Education
Skills
Timeline
Generic
Selena De Jongh

Selena De Jongh

Cairns,Australia

Summary

During the past 5 years at Office Works my skills in customer service and order processing have become more fine tuned, demonstrating strong problem-solving skills and a commitment to enhancing customer satisfaction. I have learnt to work with a large team, and acquired the ability to adapt to most situations in a fast paced environment, with a focus on fostering a welcoming and can do mindset.

My experience in Hairdressing and Childcare, has further taught me to have patients, compassion and resilience in difficult situations .

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2026
2026
years of professional experience

Work History

Team member

Office Works
04.2019 - Current
  • Providing strong customer service skills, addressing enquires, problem solving and offering support and guiding customers to foster a welcoming experience.
  • Adapting time management, multi tasking, working in a fast paced environment
  • Strong click and collect experience. executing online orders ensuring timely customer collection and satisfaction
  • POS knowledge
  • Working as a team, with a can do attitude
  • Working with computers,printers and various digital file formats
  • Adapting to unexpected changes or issues that arise
  • Communicate efficiently , whilst actively listening

Childcare Assistant

Pelicans in the City
2020 - 01.2020
  • Engaged children in activities, enhancing learning and social skills.
  • Implemented routines, fostering cognitive and emotional growth.
  • Introduced play-based methods, boosting enthusiasm and participation.
  • Facilitated group activities, improving teamwork and social interactions.
  • Collaborated with parents, aligning goals for child development support.

Hairdresser

Wizzcuts
- 01.2019
  • Perform precision cuts and colors, boosting client satisfaction and retention.
  • Deliver excellent customer service, fostering client loyalty and referrals.
  • Collaborate on scheduling to enhance workflow and reduce wait times.
  • Maintain clean workspace, ensuring health compliance and client comfort.

Teachers Aid – Student Placements

Edgehill Primary State School
02.2018 - 08.2018
  • Assisted in subjects, enhancing student engagement and learning outcomes.
  • Coordinated art/music activities, fostering creativity and teamwork.
  • Provided individualized support, boosting academic performance.
  • Ensured safety during playground supervision, maintaining a secure environment.
  • Maintained accurate records of student progress for effective communication.

Hairdresser

College of Australian Training
10.2006 - 10.2010
  • Executed precise cuts and colors, enhancing client satisfaction and loyalty.
  • Improved service quality, expanding customer base significantly.
  • Applied advanced styling techniques, achieving high client satisfaction.
  • Provided personalized hairstyles, strengthening client relationships.
  • Maintained organized workspace, boosting operational efficiency.

Education

Cert III - Education Support

TAFE Queensland
QLD
01.2018

Cert III - Hospitality

TAFE Queensland
QLD
01.2011

Cert III - Hairdressing

College of Australian Training
Cairns, QLD
01.2010

Skills

  • Client support/ Building strong customer relationships
  • Adaptable in a fast paced environment
  • Communicates well
  • Team player
  • Effective problem resolution
  • Reliable ,Honest, Well groomed

Timeline

Team member

Office Works
04.2019 - Current

Teachers Aid – Student Placements

Edgehill Primary State School
02.2018 - 08.2018

Hairdresser

College of Australian Training
10.2006 - 10.2010

Hairdresser

Wizzcuts
- 01.2019

Childcare Assistant

Pelicans in the City
2020 - 01.2020

Cert III - Education Support

TAFE Queensland

Cert III - Hospitality

TAFE Queensland

Cert III - Hairdressing

College of Australian Training
Selena De Jongh