SELENA HOLDEN
Bribie Island,Australia
Summary
Skilled team player with strong background in the health care environment.
Work well independently and within a team , with the ability to build sound relationships with colleagues and peers.
Experienced in advanced systems including IPM ,Ormis,Matrix,Verdi ,Genie, Clinic to Cloud ,Kronos.
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.
I combine strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
18
18
years of professional experience
Work History
Administration Clerk
Ramsay Health Caboolture Private Hospital
2023.06 - Current
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Scheduled appointments and managed calendars for staff members.
- Developed expertise in various administrative software programs for increased efficiency across department functions.
- Managed incoming correspondence, prioritizing items requiring immediate attention .
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Theatre Billing Clerk
Mater Private Hospital
2007.01 - 2023.01
- Obtained correct CMBS numbers for patient accounts
- Processed all prostheses into patient accounts via IPM
- Reconcilliation
- Executed billing tasks and recorded information in company databases.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume while maintaining attention to detail, resulting in improved financial accuracy.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Developed strong relationships by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Generated daily, weekly and / or monthly reports for billing department.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of
- Verified accuracy of billing data by researching and revising errors
- Contacted suppliers to obtain and relay accurate information
- Resolved questions related to charges
- Worked with vendors, supply chains, accounts payable and internal teams on queries and issues regarding invoices and discrepancies
- Tracked customer records and accounts within computerized accounting systems
- Maintained current, accurate and compliant bookkeeping records to keep the organization’s finances in good order
Education
Epsom Girls Grammar
NzSkills
- Customer service
- Financial data entry
- Billing process management
- Auditing
- Account reconciliation
- Records research
- Spreadsheet management
- Maintain records
- Review documents
- Relationship building
- Administrative support
- Verify data
- Data entry proficiency
- Telephone reception
- Interpersonal and written communication
- Document Scanning
References
- Scott Naumann, Mater Private Hospital, scott.naumann@mater.org.au, 0407697121
- Chris Luther, SHlutherc@ramsayhealth.com.au, 0424686356
Timeline
Administration Clerk
Ramsay Health Caboolture Private Hospital
2023.06 - Current
Theatre Billing Clerk
Mater Private Hospital
2007.01 - 2023.01
Epsom Girls Grammar
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