Selestina Levave
BRISBANE,QLD
Summary
Dedicated consultant with strong problem-solving skills, effective communication and team collaboration in customer service - delivering effective resolutions to improve overall customer satisfaction and drive team performance.
Overview
1
1
Certification
6
6
years of professional experience
Work History
CME | Current secondment
Suncorp
Brisbane, QLD
03.2026 - Current
- Completed daily tasks with a first call philosophy - managing customer claims with precision and expertise.
- Resolved customer complaints through knowledgeable service, promoting high satisfaction.
- Applied sound decision-making to assess complex situations and deliver timely solutions - leveraging problem-solving abilities.
- Demonstrated strong evaluation skills by aligning solutions with business policies and customer needs.
- Generated innovative ideas to elevate team performance and drive results.
- Collaborated with diverse colleagues to meet objectives and address customer needs.
Customer Value Specialist
Suncorp
Brisbane, QLD
11.2020 - Current
- Assessed customer needs quickly to provide timely assistance.
- Promoted high customer satisfaction by resolving complaints with knowledgeable and friendly service.
- Provided technical support for customers in resolving complex issues.
- Effectively utilised timely decision-making skills to achieve positive outcomes for customers.
- Managed complaints whilst adhering to policies and procedures.
- Maintained strong working relationships with team members and management for seamless collaboration.
- Coordinated with other departments to ensure efficient workflow processes and customer satisfaction.
Education
St Thomas More College
Sunnybank, QLD11-2019
Skills
- Team collaboration
- Customer relationship management
- Effective communication
- Empathetic Customer Engagement
- Conflict Resolution
- Complaint & Dispute Resolution
Certification
- Certificate II in Hospitality - TAFE & Work Skills
- Certificate III in Business - TAFE & Work Skills
Timeline
CME | Current secondment
Suncorp
03.2026 - Current
Customer Value Specialist
Suncorp
11.2020 - Current
St Thomas More College