Selina Sirianni
Melbourne,VIC
Summary
A dedicated and resourceful employee who has worked in various fields from hospitality, cosmetic and retail for over 10 years.
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Wanting to further grow and develop my skill set in a new environment.
Overview
15
15
years of professional experience
Work History
Hairdresser
Doll Box
- Current
- Washing and blow-drying clients, performing haircuts, styling and colouring services
- Maintaining a clean and tidy storefront including all workstations
- Maintaining professional presentation at all times as well as maintaining an ongoing willingness to learn.
Hairdresser
É'lan Hairdressing
01.2013 - 01.2015
- Washing and blow-drying clients, performing haircuts, styling and colouring services
- Maintaining a clean and tidy storefront including all workstations
- Attending to all clients needs including beverage services, point of sale transactions, service enquiries and retail product enquiries
- Maintaining professional presentation at all times as well as maintaining an ongoing willingness to learn.
Apprentice
Unique Hair Design
01.2012 - 01.2013
- Washing and blow-drying clients, performing haircuts, styling and colouring services
- Maintaining a clean and tidy storefront including all workstations
- Maintaining professional presentation at all times as well as maintaining an ongoing willingness to learn.
Administrative Assistant
Ferraro Receptions
01.2010 - 01.2011
- Responsible for a variety of administrative duties including data entry, filing, report preparation and project work
- Customer service tasks including customer enquiries and payment services.
Voluntary - Work Experience
Ultimate Hairworks and Beauty
01.2011
Manager Hairdresser
Hair By I
- Washing and blow-drying clients, performing haircuts, styling and colouring services
- Maintaining a clean and tidy storefront including all workstations
- Maintaining professional presentation at all times as well as maintaining an ongoing willingness to learn.
Hairdresser
Cutting Edge Hair Malvern
- Washing and blow-drying clients, performing haircuts, styling and colouring services
- Maintaining a clean and tidy storefront including all workstations
- Maintaining professional presentation at all times as well as maintaining an ongoing willingness to learn.
Hairdresser
Kas Hair
- Washing and blow-drying clients, performing haircuts, styling and colouring services
- Maintaining a clean and tidy storefront including all workstations
- Maintaining professional presentation at all times as well as maintaining an ongoing willingness to learn.
Hairdresser
Avia170
- Washing and blow-drying clients, performing haircuts, styling and colouring services
- Maintaining a clean and tidy storefront including all workstations
- Maintaining professional presentation at all times as well as maintaining an ongoing willingness to learn.
Hairdresser
Blow Dry Bar
- Washing and blow-drying clients, performing haircuts, styling and colouring services
- Maintaining a clean and tidy storefront including all workstations
- Maintaining professional presentation at all times as well as maintaining an ongoing willingness to learn.
Education
Hairdressing Apprenticeship, Qualified -
12.2015
International Trade Logistics - RMIT University (Deferred) -
12.2013
Victorian Certificate of Education (VCE) - Santa Maria College -
12.2011
Skills
- Ability to maintain an exceptionally clean and tidy work environment
- Assisted clients in negotiating and processing payment arrangements, and lodging processes, including preparing and distributing recovery notices
- Supported clients in meeting their obligations by managing sensitive conversations, especially with those who were vulnerable and experiencing a crisis
- Excellent communication skills, reliable, responsible, loyal and a team player
- Competent user of multiple client management, bookings, and data storage systems
- Provided customer service via phone, email, web chat, and other online portals
- Competent user of Microsoft Word, PowerPoint, Excel, and Outlook
- Can effectively apply computer skills to record information and assist clients
- Excellent knowledge and experience in point-of-sale transactions
- Communicates effectively and makes decisions to identify client needs and provide personalized solutions
- Competent knowledge of the Italian language (Speaking and reading)
References
- Mark, Store Owner, É'lan Hairdressing - Canterbury, 0438 190 747
- Daniella Del Busso, Work employee, Hair by I - Preston, 0434 319 771
Timeline
Hairdresser
É'lan Hairdressing
01.2013 - 01.2015
Apprentice
Unique Hair Design
01.2012 - 01.2013
Voluntary - Work Experience
Ultimate Hairworks and Beauty
01.2011
Administrative Assistant
Ferraro Receptions
01.2010 - 01.2011
Hairdresser
Doll Box
- Current
Manager Hairdresser
Hair By I
Hairdresser
Cutting Edge Hair Malvern
Hairdresser
Kas Hair
Hairdresser
Avia170
Hairdresser
Blow Dry Bar
Hairdressing Apprenticeship, Qualified -
International Trade Logistics - RMIT University (Deferred) -
Victorian Certificate of Education (VCE) - Santa Maria College -
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