Semiha Ercan
1 Westmere Cres Coolaroo
Summary
I am a fast learner and hate to disappoint. I have had experience in delivering exceptional customer service from my pervious job, and hope to demonstrate these skills in this potential job. I am a dependable retail sales professional with experience in dynamic, high-performance environments.
I am skilled in processing transactions, handling cash and using registers. i always ensure that I maintain high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
I am reliable, with outstanding customer service skills and relationship-building strengths. I am dedicated to welcoming customers and providing comprehensive service.
Overview
3
3
years of professional experience
Work History
Cinema Worker
Hoyts Cinemas Broadmeadow
12.2022 - 09.2024
- Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
- Collaborated with team members to maintain theater cleanliness during busy periods, resulting in higher guest satisfaction ratings.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Bakery Team Member
Dallas Hot Bread
01.2022 - 07.2022
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Organized and used industrial cleaning products following strict safety procedures.
Fast Food Worker
Hot Spot Chichen
11.2021 - 12.2021
- Wiped counters and sanitized equipment to maintain clean food prep.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Removed trash, swept and mopped floors for professional appearance.
Education
Bachelor of Science - Nursing
RMIT University
Bundoora, VIC11.2025
First Year Of Advanced Diploma - Building Design
RMIT University
Melbourne, VIC11.2021
Associate of Arts - Design And Visual Communications
RMIT University
Brunswick, VIC12.2020
High School Diploma -
Ilim Islamic College
Broadmeadows, VIC11.2019
Skills
- Customer Services
- Item Ticketing and Pricing
- Returns and Exchanges
- Stamina
- Cash Handling
- Teamwork
- Flexible & Adaptable
- Multitasking abilities
- Dependable and Cooperative
- New Hire Training
- Team Leadership
Hobbies
- Horse riding
- Listing to music
- Drawing
- Reading books
Timeline
Cinema Worker
Hoyts Cinemas Broadmeadow
12.2022 - 09.2024
Bakery Team Member
Dallas Hot Bread
01.2022 - 07.2022
Fast Food Worker
Hot Spot Chichen
11.2021 - 12.2021
Bachelor of Science - Nursing
RMIT University
First Year Of Advanced Diploma - Building Design
RMIT University
Associate of Arts - Design And Visual Communications
RMIT University
High School Diploma -
Ilim Islamic College
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