Seng Kev
Sydney,NSW
Summary
I describe myself as a hard-working, well-organized individual who maintains a high standard in all situations. I have excellent communication skills and enjoy working with a wide range of people. I enjoy challenges and always aim to learn from those around me. Technology and cars have always interested me, and I have a great understanding of both fields. I’m committed to whatever I pursue and always strive to learn. I am young, fit, and have a great can-do attitude toward life. I have a deep understanding of people from all around the world, as I am well-traveled.
Overview
7
7
years of professional experience
Work History
Technical Customer Support
Stan
10.2022 - 10.2023
- Handled email inquiries via Zendesk, providing timely technical support through calls and troubleshooting
- Managed Jira for tracking support tickets, collaborated on process improvements, and maintained social media channels to boost online presence
- I responded to approximately 50-100 emails daily
Team Lead Coordinator
Hawaii Poke
05.2022 - 08.2022
- Provided training for managers and team leaders, optimized store operations, and led restaurant audits to improve efficiency
- Motivated teams, delivered group training sessions, and contributed to performance improvements through strategic initiatives
- I lead by example and show the team how to upsell and get the stores to implement new sales strategy
Service Delivery Specialist
Klarna
11.2021 - 03.2022
- Provided exceptional customer service, addressing vulnerable customers' needs with empathy and efficiency
- Resolved order issues with attention to detail, optimized workflow through strategic order management, ensured data accuracy with quality control, and collaborated effectively within a large team while demonstrating strong time management skills
Tour Coordinator
Backyard Roadies
09.2020 - 10.2021
- Led customer service initiatives with daily communication, remotely managed a dynamic team, and coordinated with partners for upcoming tours
- Enhanced guest experiences on existing tours and worked closely with the CEO to implement tailored operational routines
Owner & General Manager
Yellow Moon Hostel
11.2016 - 07.2020
- Oversaw all operations, including cross-departmental training, and led teams across Bar, Kitchen, and Maintenance
- Managed inventory, ensured quality control, maintained financial records, and handled reservations
Customer Service Representative
Tripz Car Rentals
03.2019 - 11.2019
- Thrived in a fast-paced environment while assisting international customers
- Managed airport shuttle services, took on team leadership, responded to customer inquiries across multiple channels, and promoted insurance products while gaining knowledge of car functionalities
Education
National Diploma in Computing - Support
NDC
New ZealandCertificate in Computer Servicing - Computer Service Technician
NDC
New ZealandSkills
- Communications and Customer Service
- Information Technology skills
- Sales
- Management skills
Languages
English
Native or Bilingual
Cambodian
Full Professional
License
Full Drivers License
Timeline
Technical Customer Support
Stan
10.2022 - 10.2023
Team Lead Coordinator
Hawaii Poke
05.2022 - 08.2022
Service Delivery Specialist
Klarna
11.2021 - 03.2022
Tour Coordinator
Backyard Roadies
09.2020 - 10.2021
Customer Service Representative
Tripz Car Rentals
03.2019 - 11.2019
Owner & General Manager
Yellow Moon Hostel
11.2016 - 07.2020
National Diploma in Computing - Support
NDC
Certificate in Computer Servicing - Computer Service Technician
NDC
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