Senushi Liyanage
Brisbane,QLD
Summary
Dynamic and results-oriented professional with a proven track record in customer service and operational efficiency. Excelled at Myer by enhancing customer loyalty through expert complaint resolution and empathy. Demonstrated exceptional multitasking abilities and reliability, complemented by proficiency in Microsoft Excel. Achieved significant improvements in customer satisfaction and operational workflows.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Myer
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Packager
Euronatural Fine Foods
07.2024 - 11.2024
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Proved successful working within tight deadlines and a fast-paced environment.
Professional Cleaner
Dimeo Cleaning Services
05.2023 - 09.2024
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
Kitchen Hand
Food Waves
05.2023 - 02.2024
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Individual Support Ageing And Disability
Academia College
Brisbane, QLD12-2024
Skills
- Call centre experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Reliability and punctuality
- Multitasking Abilities
- Team contribution
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English
Professional Working
Timeline
Packager
Euronatural Fine Foods
07.2024 - 11.2024
Customer Service Representative
Myer
05.2023 - Current
Professional Cleaner
Dimeo Cleaning Services
05.2023 - 09.2024
Kitchen Hand
Food Waves
05.2023 - 02.2024
Individual Support Ageing And Disability
Academia College
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