Seokwon Youn
Melbourne,VIC
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Driven Salesperson well-versed in the intricacies of preparing merchandise for display and sale to maximize exposure and skyrocket sales. Dedicated to utilizing talents to put merchandise on display using visual merchandising techniques. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Experienced with providing support to individuals with disabilities. Utilizes effective communication and interpersonal skills to build trusting relationships and ensure client well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Pyeongnae High School
07.2022 - 04.2024
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
Team Leader
LeeSim-JeonSim
11.2019 - 11.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Salesperson
Very_very
01.2019 - 11.2019
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Barista
Cafe Delcielo
01.2018 - 12.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Donghwa High School
Namyangjoo02.2018
Skills
- SCA Intermediate certification
- Team Player
- Cash Handling
- Active listener
- Team Leadership
- Problem-Solving
- Team motivation
- Marketting
- Work Planning
- Customer care
- Customer Relationship Building
- Customer Engagement
Accomplishments
For the third consecutive month, it has topped the sales list among 6 people
Sales reached $10,000 in three months since the creation of online shopping malls
Certification
Specialty Coffee Association Intermediate
AIDA 2 Freediver
Languages
Korean
English
Japanese
Timeline
Disability Support Worker
Pyeongnae High School
07.2022 - 04.2024
Team Leader
LeeSim-JeonSim
11.2019 - 11.2021
Salesperson
Very_very
01.2019 - 11.2019
Barista
Cafe Delcielo
01.2018 - 12.2018
High School Diploma -
Donghwa High School
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