Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Seoyeon Park

Epping,NSW

Summary

Dynamic customer service professional with extensive experience at PhoneExchange and Korean Air. Proven expertise in customer complaint resolution and cash handling, consistently enhancing customer satisfaction. Recognized for delivering positive and professional guest services, I excel in addressing inquiries and fostering a welcoming environment. Committed to achieving excellence in every interaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service & Cashier

PhoneExchange
Wynyard, Australia
03.2023 - Current
  • Greeted customers and provided friendly customer service.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Resolved customer complaints in a professional manner.

Cashier

ChiChi Chicken & Burger
Flemington, NSW
03.2023 - 06.2023
  • Balanced daily transactions on a computerized point-of-sale system.
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Ground Crew

Korean Air
Incheon, Korea
06.2022 - 09.2022
  • Incheon Airport's Korean Air VIP Lounge serves various customers.
  • Provided technical support for onboard systems such as radios and navigation devices, when required.
  • Verified passenger documentation such as tickets, passports, and visas before they boarded a plane.
  • Provided assistance to passengers boarding or disembarking from planes.

Part-time Employee

GS25 & 7-Eleven
Gyeonggi-do, Korea
03.2021 - 06.2022
  • A part-time job at a convenience store.
  • Customer service and cashier.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Diploma of Hospitality Management -

ABM Further Education
Sydney, NSW
10.2024

Majoring in Hotel Tourism -

Yeonseong University
Anyang, Gyeonggi-do, Korea
01.2023

Skills

  • Customer Complaint Resolution
  • Customer Service
  • Guest Services
  • Cash Handling
  • Customer inquiries
  • Positive and professional
  • Customer Satisfaction

Certification

  • Coffee Barista Level 2
  • Driver License
  • Wine Sommelier Level 2
  • Hospital Coordinator
  • Image Making Level 1
  • (CS) Business Communication Certificate
  • Responsible Service of Alcohol (RSA) – Liquor & Gaming NSW

Personal Information

  • Visa Status: Student Visa
  • Visa expiry: 20/04/2026
  • Nationality: Republic of Korea

Timeline

Cashier

ChiChi Chicken & Burger
03.2023 - 06.2023

Customer Service & Cashier

PhoneExchange
03.2023 - Current

Ground Crew

Korean Air
06.2022 - 09.2022

Part-time Employee

GS25 & 7-Eleven
03.2021 - 06.2022

Diploma of Hospitality Management -

ABM Further Education

Majoring in Hotel Tourism -

Yeonseong University

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Seoyeon Park