Sera Tuivanuavou
Tahmoor,NSW
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Process Worker - Casual
Inghams
11.2025 - 01.2026
Payroll Assistant
Madang Resort Hotel
03.2017 - 08.2023
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Researched and resolved time discrepancies.
- Checked accrued hours against listed hours for leave time.
- Maintained payroll information by calculating, collecting and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Updated employee banking records when it was necessary.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Assisted in resolving payroll discrepancies through detailed investigation and effective communication with staff.
- Collaborated with HR to update employee classifications, ensuring compliance with labor regulations and policies.
- Maintained payroll information by calculating, collecting, and entering data.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Processed new hire paperwork and documents.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
Senior Receptionist
Madang Resort Hotel
03.2009 - 06.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Collected Product or Service payments from clients and updated account balances.
Head Cashier
New World Supermarket
01.2008 - 01.2009
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Facilitated and logged store opening, closing and shift changes.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Led cashiers and associates in providing thoughtful customer service.
- Answered customer questions and helped find specific items.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Maintained stock to meet expected customer demand.
Head Cashier
Nando's Restaurant
02.2006 - 11.2007
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Facilitated and logged store opening, closing and shift changes.
- Processed both cash and card purchases and returns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Led cashiers and associates in providing thoughtful customer service.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Managed staffing levels to provide optimal support for cash register operations.
- Maintained and updated security protocols for front desk operations.
Kindergarten Teacher
Bainivalu Primary School
01.2002 - 12.2003
- Delivered lesson plans, implemented school curriculum and used data to create, monitor and establish personalized learning plan for each student.
- Played games with students to increase understanding of subjects.
- Reported to parents and administration about student progress.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
- Assessed comprehensive student growth across academic, social and personal skills.
- Observed and assessed student performance and charted progress.
Cashier
Daikoku Restaurant
02.2000 - 01.2001
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Tallied cash drawer at beginning and end of each work shift.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Diploma In Hotel Management - Hotel Management
University of The South Pacific
Suva Fiji11.2014
Diploma In Primary Education - Education
University of The South Pacific
Suva Fiji11.2001
Fiji Seventh Form Certificate - Secondary Education
Ballantine Memorial School
Suva Fiji11.1999
Skills
- P>Excellent Communication
- P>Checking time cards
- P>Team Player
- P>Basic functions in Excel
- P>Teamwork and Collaboration
Certification
Financial Literacy Course - Bank South Pacific PNG
Certificate of Appreciation - Tourism and Hospitality - Divine Word University. PNG
Level 1 - Customer Service - Australian Business Volunteers - Madang Resort Hotel
Level 1 - Trainging in Sales - Australian Business Volunteers - Madang Resort Hotel
Certifications
09-2017
Timeline
Process Worker - Casual
Inghams
11.2025 - 01.2026
Payroll Assistant
Madang Resort Hotel
03.2017 - 08.2023
Senior Receptionist
Madang Resort Hotel
03.2009 - 06.2014
Head Cashier
New World Supermarket
01.2008 - 01.2009
Head Cashier
Nando's Restaurant
02.2006 - 11.2007
Kindergarten Teacher
Bainivalu Primary School
01.2002 - 12.2003
Cashier
Daikoku Restaurant
02.2000 - 01.2001
Diploma In Hotel Management - Hotel Management
University of The South Pacific
Diploma In Primary Education - Education
University of The South Pacific
Fiji Seventh Form Certificate - Secondary Education
Ballantine Memorial School