Serena Bonnici
Werribee
Summary
I am eager to contribute to team success through hard work, attention to detail and excellent organisational skills. Clear understanding of tasks given training. Motivated to learn, grow, and excel in working in this industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Spendless Shoes
07.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns and gift card activations. Including cash handling open's/closes.
- Organised store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales by offering advice on purchases and promoting additional products.
- Developed strong rapport with customers and created positive impression of business.
- Completing click and collect orders.
(unqualified) Personal Care Assistant
Estia Health
06.2022 - 12.2022
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged clients in meaningful conversation, socialisation, and activity while providing personal care assistance.
- Assisted with dressing guidance, toileting, grooming, meal preparation.
- Assisted with daily living activities.
Sales Assistant
Echuca Heritage Sweet Company
03.2021 - 03.2022
- Company + Greet clients as the first point of contact and ensure that their needs are determined and met in an efficient and friendly manner.
- Operate cash register and process efficient and accurate cash, debit and credit card payments using Point-of-Sale system.
- Replenish shelves with new stock and rotating out old stock.
Sales Assistant
Cotton On
11.2020 - 01.2021
- Greeted clients as the first point of contact and ensured that their needs were determined and met in an efficient and friendly manner.
- Processed efficient and accurate cash, cheque and EFTPOS payments using point-of-sale systems.
- Refolded and rehung clothes and accessory items that were out of place.
- Exchanged and returned items, making sure to note all details down in the company database and placed merchandise in bins for restocking.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
(Work Experience) Personal Care Assistantnt
Violet Town Regional Health
03.2019 - 10.2019
- Carried dirty plates, glasses, and silverware to kitchen for cleaning.
- Helped feed patients by cutting or mashing food as needed to allow them to swallow.
- Performed personal hygiene tasks such as bathing, using the toilet, brushing teeth, and washing hair.
- Performed household cleaning chores such as washing dishes, doing laundry and vacuuming.
- Helped patients to walk, sit, stand, and lie down.
Skills
- Dependable and Responsible
- Attention to Detail
- Written Communication
- Organisation
- Cash Handling
- Point of sale operation
- Communication
Certification
* Victorian RSA.
*Working With Children's Check.
References
* References available upon request.
Timeline
Retail Sales Assistant
Spendless Shoes
07.2023 - Current
(unqualified) Personal Care Assistant
Estia Health
06.2022 - 12.2022
Sales Assistant
Echuca Heritage Sweet Company
03.2021 - 03.2022
Sales Assistant
Cotton On
11.2020 - 01.2021
(Work Experience) Personal Care Assistantnt
Violet Town Regional Health
03.2019 - 10.2019
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