Sesir Thapa
WRIGHT,ACT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Assistant Operational Manager
GLUTEN FREE CAFE & SHOPPE
01.2024 - Current
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Facilitated smooth transitions during periods of change by effectively communicating expectations to team members and stakeholders.
- Spearheaded process improvement initiatives that resulted in reduced error rates while maintaining high-quality standards.
- Streamlined operational processes by identifying inefficiencies and implementing solutions to improve workflow.
- Reduced costs by negotiating favorable contracts with vendors, resulting in significant savings for the company.
Cafe Manager
EIGHTY TWENTY CAFE
02.2021 - 12.2023
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Barista Shift Supervisor
San Churro
06.2023 - 08.2023
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Night Shift Filler
Supabarn Supermarket
11.2022 - 03.2023
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Improved inventory accuracy by diligently restocking shelves and ensuring correct product placement.
- Maintained compliance with company policies regarding safety standards, proper lifting techniques, and equipment usage during overnight hours.
Night Shift Filler
Woolworths Supermarket
11.2021 - 03.2022
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
Barista
BITTER SWEET CAFE
03.2020 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Bachelor of Science - BACHELOR OF INFORMATION TECHNOLOGY
University of Canberra
Canberra, ACT11.2022
High School Diploma -
Australian Harbour International College
LEVEL 1/84 Mary St, Surry Hills NSW 201004.2020
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Friendly, Positive Attitude
Timeline
Assistant Operational Manager
GLUTEN FREE CAFE & SHOPPE
01.2024 - Current
Barista Shift Supervisor
San Churro
06.2023 - 08.2023
Night Shift Filler
Supabarn Supermarket
11.2022 - 03.2023
Night Shift Filler
Woolworths Supermarket
11.2021 - 03.2022
Cafe Manager
EIGHTY TWENTY CAFE
02.2021 - 12.2023
Barista
BITTER SWEET CAFE
03.2020 - 01.2021
Bachelor of Science - BACHELOR OF INFORMATION TECHNOLOGY
University of Canberra
High School Diploma -
Australian Harbour International College
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