Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shabina K

Tarneit,VIC

Summary

Customer-focused Front of House Team Member with 3 years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.

Energetic and reliable Barista with high attention to detail and strong command of food preparation safety. Expertly supports servers through high-volume shifts and caters to guest needs. Frequently commended for reliability and initiative.

Overview

12
12
years of professional experience

Work History

Front of House Staff

Baby J's
Werribee, VIC
01.2024 - Current
  • Greeted customers and answered questions about menu items, Making coffee
  • Certified barista from Victorian bar school
  • Organized seating for guests in a timely manner.
  • Ensured compliance with health and safety regulations in the restaurant.
  • Processed customer payments accurately and efficiently.
  • Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
  • Assisted with food preparation tasks as needed.
  • Resolved customer complaints promptly and professionally.
  • Tracked inventory of supplies and communicated needs to management team.
  • Checked order accuracy before delivering to tables.
  • Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
  • Assisted servers when necessary by refilling drinks or providing extra utensils.

Customer Service Officer

Grace of Punjab restaurant
Werribee, VIC
07.2023 - Current
  • Attending customer providing the best customer service
  • Managing front staff their responsibilities and roaster.
  • Maintaining a happy environment
  • Taking the feedback and Encouraging the customer to put the Google reviews also
  • It's ala carte menu so helping customers to decide their best meal

Telesales Executive

commander melbourne west
Werribee, VIC
04.2023 - Current
  • Initiating sales with potential customers over the phone.
  • Asking questions to engage customers and keep the conversation going.
  • Listening to the customers' needs to generate repeat sales.
  • Gathering and documenting customer information, payment methods, purchases, and reactions to products.
  • Keeping up to date on all products and informing customers of new products.
  • Answering customers' questions on the products.
  • Meeting sales quotas
  • And closing the sales

Customer Service Representative

Global meats
Werribee, VIC
10.2022 - 04.2023
  • Responsible for customer service and support to provide best shopping experience to our customer's.
  • Passionate to handle all customer questions or comments confidently.
  • Utilizing Global meets Standards, welcome, greet and offer customer assistance as required.
  • Package, stock and rotate display counters ensuring that product is of high quality and finessed with correct signage.
  • Storage and store areas clean and safe at all times by performing general 'housekeeping' as required, including sweeping, mopping and dusting.
  • Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.
  • Working together to WIN opening and closing procedures and offer assistance to other team members as requested.

Manager - Branch Learning for Pune & Delhi

Generali India Insurance company
Pune, Maharashtra
04.2012 - 05.2022
  • All Trainings for Agents and Insurance Managers, Responsible for technical and product expertise related training and sales.
  • Responsible for Sales and Recruitment Ensure Each and every Advisor is in productive.
  • Joint sales calls with Probationers.
  • Analysis of business parameter MIS and focus on non productive areas
  • Training of Selling skills
  • Undertaking new projects and implementing new ideas for sales
  • Ensuring all %results.

Education

Certificate III in Culinary Arts -

Pax institute
03.2024

Certificate III in Business Management -

International house of Melbourne
02.2023

Bachelor's degree in Fine Arts -

Kumaun university
07.2010

Diploma in Latte art -

Victorian bar school

Skills

Direct Sales

  • Menu knowledge
  • Order Taking
  • Customer Relationship Management
  • Handling Complaints
  • Food presentation
  • Sales
  • Marketing
  • Reservation Management
  • Phone Etiquette
  • Professional Appearance
  • Greeting guests
  • Building rapport
  • Training and mentoring
  • Complaint Handling
  • Staff Coordination
  • Team Collaboration
  • Point of sale systems

Timeline

Front of House Staff

Baby J's
01.2024 - Current

Customer Service Officer

Grace of Punjab restaurant
07.2023 - Current

Telesales Executive

commander melbourne west
04.2023 - Current

Customer Service Representative

Global meats
10.2022 - 04.2023

Manager - Branch Learning for Pune & Delhi

Generali India Insurance company
04.2012 - 05.2022

Certificate III in Culinary Arts -

Pax institute

Certificate III in Business Management -

International house of Melbourne

Bachelor's degree in Fine Arts -

Kumaun university

Diploma in Latte art -

Victorian bar school

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Shabina K