Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shae Burke

Perth

Summary

I am a driven and enthusiastic individual who is looking to expand my knowledge within a new working environment. I work fantastically within a team, however can also be trusted to work with minimal supervision when needed. I strive for the upmost quality of work and am extremely efficient. I possess 5+ years of managerial experience within the retail space, where I have gained professional knowledge surrounding business systems and processes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Barista/Receptionist

Chasingbetter
07.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Retail Supervisor

Bunnings Warehouse
04.2018 - 07.2023
  • Managing team rosters and schedules
  • Onboarding new employees with training and new hire documentation.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Administrative work
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Trained new employees on proper protocols and customer service standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Retail Assistant

IGA
02.2016 - 04.2018
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Adhering to workplace policies surrounding the sale of tobacco products
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed strong rapport with customers and created positive impression of business.

Education

High School Diploma -

Mercy College
Koondoola, WA
10.2017

Skills

  • Office Management
  • Project Coordination
  • Administrative Support
  • Data Entry
  • Customer Service
  • Point of Sale Operation
  • Team Leadership
  • Adaptability
  • Budget Management

Certification

  • CFR - Certified First Responder
  • Fire Warden - CHUBB Training Group
  • Cafe Barista

Timeline

Barista/Receptionist

Chasingbetter
07.2023 - Current

Retail Supervisor

Bunnings Warehouse
04.2018 - 07.2023

Retail Assistant

IGA
02.2016 - 04.2018

High School Diploma -

Mercy College

Similar Profiles

CREATE PROFILE
Shae Burke