Summary
Overview
Work History
Education
Skills
Timeline
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Shae Marshall

Hervey Bay,QLD

Summary

Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Reliable, with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Bakers Delight
03.2009 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Education

Certificate IV - Beauty Therapy

Perth Beauty School
Perth, WA
09.2015

Skills

  • Customer Service
  • Safety Monitoring
  • Maintaining Clean Work Areas
  • Team Collaboration
  • Cost Controls Familiarity
  • Time Management
  • Cash Register Operations
  • Team Cooperation
  • Engaging with Diverse Customers
  • Exceeding Customer Expectations
  • Special Orders
  • Building Customer Loyalty

Timeline

Assistant Manager

Bakers Delight
03.2009 - 07.2023

Certificate IV - Beauty Therapy

Perth Beauty School

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Shae Marshall