Shae Marshall
Hervey Bay,QLD
Summary
Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Reliable, with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Bakers Delight
03.2009 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Certificate IV - Beauty Therapy
Perth Beauty School
Perth, WA09.2015
Skills
- Customer Service
- Safety Monitoring
- Maintaining Clean Work Areas
- Team Collaboration
- Cost Controls Familiarity
- Time Management
- Cash Register Operations
- Team Cooperation
- Engaging with Diverse Customers
- Exceeding Customer Expectations
- Special Orders
- Building Customer Loyalty
Timeline
Assistant Manager
Bakers Delight
03.2009 - 07.2023
Certificate IV - Beauty Therapy
Perth Beauty School