Shae Sola
Robertson,New South Wales
Summary
An experienced counsellor with an extensive background in mental health support and crisis response. Develops effective therapeutic processes to empower clients in their healing journey, emphasising their personal strengths and inner wisdom. Known for ethical decision-making and strong communication skills, honed over years of comprehensive experience.
Overview
10
10
years of professional experience
Work History
JIRT Child Protection Manager Casework
FACS
Wollongong
02.2006 - 04.2016
- Supported families affected by sexual, psychological, and physical trauma and neglect through psychoeducation on the impact it can have on an individual's life.
- Provided crisis intervention services, including; briefs and debriefs, complex case consultation, reviews, and case planning.
- Provided crisis and short-term counselling to survivors and non-offending family members of sexual assault, psychological harm, physical trauma, and neglect.
- Encourage clients to identify their personal strengths and utilise them in their recovery process from traumatic experiences.
- Coordinated with other professionals, such as law enforcement, medical personnel, and other agencies, to ensure comprehensive care for clients.
- Created a safe space where individuals could openly discuss their feelings without fear of judgment or criticism.
- Organised Aboriginal engagement protocol focused on preventing sexual violence and raising awareness about available services.
- Resolved conflicts between employees and/or clients through mediation or direct action when necessary.
- Coached, mentored and trained team members in order to improve their job performance, relating to investigative interviewing skills, counselling skills, case planning, assessment writing, court reports, procedures, etc.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Conducted performance reviews for team members.
- Provided leadership during times of organizational change or crisis situations.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Led team meetings and one-on-one supervision sessions to continuously improve performance.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Assigned priority tasks and case allocation to associates to fit skill levels and maximize team performance within limited resources.
Education
Masters Degree - Psychotherapy And Holistic Counselling
Metavision Institue
Southern Highlands NSW12-2025
Certificate in Mediation - Mediation
Resolution Institute
Sydney, NSW04-2016
Certificate - Children Under 13, Sexually Abusive Behaviours
Laura Luchi
Sydney, NSW01-2016
Bachelor of Science - Psychology And Management
University of Wollongong
Wollongong, NSW04-2003
Associate Diploma in Social Science - Community Welfare
TAFE
Illawarra, NSW01-1997
Skills
- Performance Management
- Policy Implementation
- Time Management
- Team Leadership
- Counseling
- Peer Counseling
- Client Counseling
- Needs Assessment
- Crisis Intervention
- Intervention Planning
- Solution-focused counseling
- Crisis Intervention Techniques
- Client Needs Assessment
- Motivational Interviewing
- Criminal law knowledge
- Community resources specialist
- Court Testimony
- Multidisciplinary Collaboration
- Interviewing techniques
- Psychosocial Assessments
- Child Development
- Case Management
- Safety Planning
- Excellent Communication
- Trauma Informed Care Framework
- Interpersonal Skills
- Relationship Building
- Written Communication
- Analytical Skills
- High-Risk Populations Identification
Timeline
JIRT Child Protection Manager Casework
FACS
02.2006 - 04.2016
Masters Degree - Psychotherapy And Holistic Counselling
Metavision Institue
Certificate in Mediation - Mediation
Resolution Institute
Certificate - Children Under 13, Sexually Abusive Behaviours
Laura Luchi
Bachelor of Science - Psychology And Management
University of Wollongong
Associate Diploma in Social Science - Community Welfare
TAFE