Shaena Hadland
Morwell,VIC
Summary
Motivated and detail-oriented individual with a year 12 certificate and over seven years of retail experience, seeking to obtain a part-time or full-time job, whilst studying. Proficient at multitasking, providing excellent customer service, and handling basic administrative tasks efficiently. Eager to contribute to a dynamic team and grow professionally.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Worker
Integratedliving
Traralgon, VIC
01.2025 - Current
- Developed positive relationships with clients, and maintained professional boundaries at all times.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
- Organized leisure activities for clients in the community.
Team Member/Supervisor
Woolworths
Officer, VIC
09.2017 - 01.2025
- Assisted customers.
- Assisted the manager in maintaining breaks and directing the team accordingly.
- Resolved customer issues promptly, in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Recognized potential theft situations and alerted the supervisor immediately.
- Oversaw six checkout registers.
- Trained new team members.
- Actively greeting customers and maintaining conversations during their store visits.
- Assisted customers with returns.
- Cashier balancing.
Food Service Assistant
Baptcare St Hilary's Community
Morwell, VIC
10.2022 - 01.2024
- Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators
- Taking orders accurately from residents communicating likes, dislikes and food allergy's
- preparing special nutritional diets
- Checked temperatures of cooked foods using thermometers to ensure safe consumption
- Kept records of inventory levels for ordering purposes
Waitress
Pancake Parlour
Narre Warren, VIC
05.2021 - 07.2022
- Greeted customers and escorting them to their table
- Practiced Covid-19 safety regulations and cleaning
- Sharing allergy information with customers and providing the relevant menu
- Greeted customers, answered questions and recommended specials to increase profits
- Checked back with customers throughout meal service to ensure satisfaction
- Food prepped
Education
High School Certificate -
Lowanna College
Newborough, VIC10-2019
Year 7 - Year 11 -
St. Francis Xavier College
Beaconsfield, VIC12-2018
Skills
- Cash handling
- Customer service
- Equipment operation
- Workplace safety
- Complaint resolution
- Collaboration and teamwork
- Problem Solving
- Ability to work in high-paced and high-stress environments
- Time management
- Relationship building
Certification
- Australian drivers license
- HLTAID009 Provide cardiopulmonary resuscitation
- HLTAID010 Provide basic emergency life support
- HLTAID001 Provide first aid
Refrences
Kellie Dojcsak
company: Woolworths (line manager)
(03) 5943 5213
Timeline
Support Worker
Integratedliving
01.2025 - Current
Food Service Assistant
Baptcare St Hilary's Community
10.2022 - 01.2024
Waitress
Pancake Parlour
05.2021 - 07.2022
Team Member/Supervisor
Woolworths
09.2017 - 01.2025
High School Certificate -
Lowanna College
Year 7 - Year 11 -
St. Francis Xavier College
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