Drucilla Richards
Wangaratta,VIC
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Energetic and motivated individual experienced in customer service, sales and marketing. Proven track record of meeting and exceeding sales goals and providing exceptional customer service.
Overview
3
3
years of professional experience
Work History
Support worker
Mable
08.2023 - Current
- Assisted clients in daily tasks, such as housekeeping, gardening, etc
- Conducted home visits on a regular basis to assess the well-being of service users.
Sales Assistance
Ally Fashion
07.2023 - Current
- Assisted in store merchandising, stocking shelves and setting up displays
- Handling cash register operations, including payments, returns, and exchanges
- Arranged store products on walls and promotional displays
- Provided excellent customer service to clients in person and over the phone
- Provided strong customer service by greeting and building relationships with key clients
- Assisted customers with item returns and payment refunds
- Managed daily operations of store when supervisors are absent
- Answered clients questions and concerns and escalated larger problems to management
- Communicated effectively with team members to coordinate merchandise placement and availability.
Fast Food Team Member
McDonald's
11.2021 - 04.2023
- Worked collaboratively with other team members to achieve common goals
- Accurately and efficiently operated cash register to process customers orders
- Demonstrated excellent customer service skills by greeting customers, responding to inquiries, and resolving complaints
- Assisted other team members in completing tasks quickly and accurately
- Maintained cleanliness of work area and equipment throughout shift
- Followed established health and safety standards when preparing food items
- Provided assistance with cleaning activities such as sweeping floors, washing dishes.
Education
High School Diploma -
Wangaratta High School
01.2021
Certificate III -
VET Community Service, Wangaratta High School
01.2021
Skills
- Opening and Closing Procedures
- Product Merchandising
- Cash Register Operation
- Store Layouts
- Stocking and Replenishing
- Till Counting
- Cash Handling
- Customer Needs Assessments
- Safe Food Handling
- Health and Safety Standards
- Cleaning and Sanitizing
- General Housekeeping
- Corrective Actions
- Product and Service Sales
- Payment Processing
- Product Management and Pricing
- Returns and Refunds
- Stock Management
- Customer Order Recording
- Cash Register Operations
- POS System
- Drive-Thru Operations
References
References available upon request.
Timeline
Support worker
Mable
08.2023 - Current
Sales Assistance
Ally Fashion
07.2023 - Current
Fast Food Team Member
McDonald's
11.2021 - 04.2023
High School Diploma -
Wangaratta High School
Certificate III -
VET Community Service, Wangaratta High School
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