Shafiq Alam
Dubbo,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Fill team supervisor
Big W
Dubbo, NSW
03.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Ensuring safety procedure during stock unloading
- Splitting received load into different departments
- Reporting excess in the system and adjusting excess stock to the next order
- Monitored company inventory to keep stock levels and databases updated.
- Received and processed stock into inventory management system.
- Created plans and communicated deadlines to complete projects on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to achieve target results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Customer Service Representative
Dock, BP
Dubbo, NSW
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Preparing hot food maintaining right temperature to ensure food safety for customer
- Making incident report
- Ensuring safety procedure is being followed by all customers and suppliers
- End of shift cash counting, making POS report and dropping cash in safe box.
Assistant pharmacist
Chemist Wearhouse
Dubbo, NSW
09.2021 - 03.2022
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Operated cash register and performed front counter tasks to facilitate daily operations.
Cleaning Supervisor
Securecorp Cleaning, Roselands Shopping Centre
Roselands, NSW
05.2018 - 07.2020
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports and other business documentation.
Assistant accountant
Stealth Accountants
Rockdale, NSW
06.2016 - 02.2020
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Communicated with suppliers to reconcile invoice payments.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Evaluated and improved financial records to make important business decisions.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Collected and reported monthly expense variances and explanations.
- Maintained up-to-date knowledge of tax codes, legislation and tax programs.
Education
Master of Professional Accounting - Accounting And Finance
University Technology,Sydney (UTS)
Sydney, NSW 06.2012 - 12.2014
BBA - Finance and Accounting
North South University
Dhaka, Bangladesh 05.2007 - 05.2011
Skills
Strong theoretical knowledge of Financial statements: balance sheets, income statements and cash flow statementsIntermediate user of MYOBStrong knowledge of Excel in processing day-to-day EFT’s and set up of new supplier detailsIntermediate user of Sybiz VisionGood listening skills and high attention to detail learned while working in salesExcellent written and verbal communication skills demonstrated while working in salesStrong analytical ability developed through university assignments and projects
Cross-functional team collaboration
Team Building
Team Supervision
Excellent teamwork
Timeline
Fill team supervisor
Big W
03.2022 - Current
Customer Service Representative
Dock, BP
01.2022 - Current
Assistant pharmacist
Chemist Wearhouse
09.2021 - 03.2022
Cleaning Supervisor
Securecorp Cleaning, Roselands Shopping Centre
05.2018 - 07.2020
Assistant accountant
Stealth Accountants
06.2016 - 02.2020
Master of Professional Accounting - Accounting And Finance
University Technology,Sydney (UTS)
06.2012 - 12.2014
BBA - Finance and Accounting
North South University
05.2007 - 05.2011