Shafiq Alam
Dubbo,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Fill team supervisor
Big W
Dubbo, NSW
03.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Ensuring safety procedure during stock unloading
- Splitting received load into different departments
- Reporting excess in the system and adjusting excess stock to the next order
- Monitored company inventory to keep stock levels and databases updated.
- Received and processed stock into inventory management system.
- Created plans and communicated deadlines to complete projects on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to achieve target results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Customer Service Representative
Dock, BP
Dubbo, NSW
01.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Preparing hot food maintaining right temperature to ensure food safety for customer
- Making incident report
- Ensuring safety procedure is being followed by all customers and suppliers
- End of shift cash counting, making POS report and dropping cash in safe box.
Assistant pharmacist
Chemist Wearhouse
Dubbo, NSW
09.2021 - 03.2022
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Operated cash register and performed front counter tasks to facilitate daily operations.
Cleaning Supervisor
Securecorp Cleaning, Roselands Shopping Centre
Roselands, NSW
05.2018 - 07.2020
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports and other business documentation.
Assistant accountant
Stealth Accountants
Rockdale, NSW
06.2016 - 02.2020
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Communicated with suppliers to reconcile invoice payments.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Evaluated and improved financial records to make important business decisions.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Collected and reported monthly expense variances and explanations.
- Maintained up-to-date knowledge of tax codes, legislation and tax programs.
Education
Master of Professional Accounting - Accounting And Finance
University Technology,Sydney (UTS)
Sydney, NSW 06.2012 - 12.2014
BBA - Finance and Accounting
North South University
Dhaka, Bangladesh 05.2007 - 05.2011
Skills
Strong theoretical knowledge of Financial statements: balance sheets, income statements and cash flow statementsundefined
Timeline
Fill team supervisor
Big W
03.2022 - Current
Customer Service Representative
Dock, BP
01.2022 - Current
Assistant pharmacist
Chemist Wearhouse
09.2021 - 03.2022
Cleaning Supervisor
Securecorp Cleaning, Roselands Shopping Centre
05.2018 - 07.2020
Assistant accountant
Stealth Accountants
06.2016 - 02.2020
Master of Professional Accounting - Accounting And Finance
University Technology,Sydney (UTS)
06.2012 - 12.2014
BBA - Finance and Accounting
North South University
05.2007 - 05.2011
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