Shaftain Asif
Greystanes,NSW
Summary
Dynamic Medical Administration Assistant with proven management and communication skills at Armadale Hospital. Expert in streamlining workflows and enhancing patient satisfaction through effective scheduling and meticulous record-keeping. Adept at maintaining confidentiality and ensuring compliance with HIPAA regulations, while fostering teamwork and adaptability in fast-paced environments.
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
2
2
years of professional experience
Work History
Medical Administrator
Armadale Medical Centre
Armadale, WA
02.2025 - 07.2025
- Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
- Increased overall patient satisfaction with the implementation of an efficient feedback mechanism.
- Coordinated continuing education opportunities for medical staff members, promoting professional development within the organization.
- Ensured compliance with healthcare regulations through meticulous record-keeping and documentation practices.
Medical Administration Assistant
Allied Hospital
Faisalabad , Punjab
06.2024 - 12.2024
- Greeted patients, answered inquiries and provided assistance in a professional manner.
- Organized medical supply inventories and ordered supplies as needed.
- Monitored office supplies inventory levels, placed orders when necessary and ensured timely delivery of items ordered.
- Filed paperwork in an organized manner according to established procedures.
- Scheduled laboratory tests for patients based on physician's instructions.
- Scanned documents into electronic health record system for storage purposes.
- Assisted with scheduling appointments, verifying insurance eligibility, collecting copays and managing referrals.
- Maintained patient records by updating information, filing documents and preparing reports.
- Created medical charts and maintained confidentiality of patient files.
- Responded to requests from patients regarding their medical bills or insurance coverage questions.
- Assisted with training new employees on office policies and procedures relating to medical administration tasks.
- Developed processes for streamlining workflow within the department while ensuring accuracy of data entry.
- Provided administrative support to the healthcare team by coordinating meetings, maintaining calendars and taking minutes at meetings.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Medical Receptionist
Lahore medical centre
Faisalabad , Punjab
06.2023 - 03.2024
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered phones promptly and directed calls appropriately.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
Education
Educational Leadership And Management
University of New South Wales
Sydney, NSWMaster of Science - Science
University of Agriculture Faisalabad
Faisalabad, PunjabBachelor of Science - Bachelor of Education
Allama Iqbal Open University
Islamabad, CapitalBachelor of Science - Chemistry
Government College University
Faisalabad, PunjabSkills
- Management skills
- Communication skills
- Time management
- Adaptability
- Team work
- Leadership
- Customer service
Languages
Urdu
First Language
English
Advanced (C1)
C1
Affiliations
- Reading
- Gardening
- Volunteer working
- Exploring
References
References available upon request.
Personal Information
Timeline
Medical Administrator
Armadale Medical Centre
02.2025 - 07.2025
Medical Administration Assistant
Allied Hospital
06.2024 - 12.2024
Medical Receptionist
Lahore medical centre
06.2023 - 03.2024
Master of Science - Science
University of Agriculture Faisalabad
Bachelor of Science - Bachelor of Education
Allama Iqbal Open University
Bachelor of Science - Chemistry
Government College University
Educational Leadership And Management
University of New South Wales