Hi, I’m
Fathimath Shahaany Abdulla
Carlton,Victoria
Summary
Professional customer service expert with comprehensive experience, I bring over two years of experience delivering high-quality, guest-focused support in the hospitality industry. Currently pursuing an MBA in Tourism and Hospitality Leadership, I'm focusing on people management and organizational behaviour to transition into a Human Resources role. Through electives such as Thinking Styles, Negotiation and Conflict Management, I'm building a strong foundation in interpersonal dynamics and team facilitation. I aim to bring strong communication, cultural awareness, and problem-solving skills, with a passion for supporting team growth and fostering a positive workplace culture.
Overview
4
years of professional experience
Work History
Ozen Reserve Bolifushi
Guest Service Agent
04.2022 - 01.2024
Job overview
- Extra tasks outside the job scope such as welcoming VIPs
- Supported front desk operations during a demanding 3-day National Geographic Expedition in 2022, working extended hours under pressure. Rewarded for outstanding performance during the event.
- Helped arrange 'Island Clean Up Day' to eradicate all trash and plastic from the island
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Acted as liaison between guests and other departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
Grand Park Kodhipparu
Guest Service Agent
05.2021 - 11.2021
Job overview
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
IMDC Multispecialty Hospital
Receptionist
09.2015 - 07.2017
Job overview
- Contributed to administrative tasks, displaying adaptability and willingness to support different departments to ensure a smooth operation
- Assisted x-ray technician, providing essential support during imaging procedures
- Served as an interpreter and valuable assistant for doctors, facilitating clear communication with non-English speaking patients
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Kaplan Business SchoolMelbourne, VIC
MBA from Tourism And Hospitality Leadership
02-2027
Segi UniversityMalaysia
Bachelor of Science from International Tourism And Hospitality Management
02.2021
University Overview
- Physical classes in Segi University, Malaysia, awarded the same prestigious degree from University of Sunderland, UK upon graduation
- Degree Awarded with First Class Honours
Skills
- Innovative Thinking
- Problem-Solving
- Versatile in dynamic environments
- Strong understanding of digital platforms
- Customer service expertise
- Exceptional communicator
- Proficient in Microsoft Office
- Accurate recordkeeping
- Data entry
- Administrative assistance
Training Programs
Lifestyle Host Training by Heilbron Hospitality, Grand Park Kodhipparu, Emphasised on being a 'proud butler' by polishing up on various skills such as guest awareness, technical skills, etiquette and protocol
Languages
Dhivehi
English
Timeline
Guest Service Agent
Ozen Reserve Bolifushi
04.2022 - 01.2024
Guest Service Agent
Grand Park Kodhipparu
05.2021 - 11.2021
Receptionist
IMDC Multispecialty Hospital
09.2015 - 07.2017
Kaplan Business School
MBA from Tourism And Hospitality Leadership
Segi University
Bachelor of Science from International Tourism And Hospitality Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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