Shaheena Khan
Summary
A motivated retail professional with the ability to learn new systems and product information. Ready to apply expertise and knowledge to a new role with the goal of making a lasting positive impact.
Overview
15
15
years of professional experience
Work History
Call Center Customer Service Representative
Bay Engineers Supplies
04.2021 - 03.2023
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Answered inquiries, resolved problems and finalized parts sales at counter, by telephone and via email.
- Built sustainable relationships and engaged customers by going the extra mile.
Warehouse Clerk
Bay Engineers Supplies
11.2020 - 04.2021
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Mentored new employees on daily warehouse procedures and answered task-related questions.
Service Department Coordinator
Bunnings Warehouse Grey Lynn
Auckland, Auckland
09.2019 - 12.2019
- Followed all safety protocols and company processes and procedures.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels
- Delegated work to staff, setting priorities and goals.
- Managed day-to-day operations, including supervision and assignment delegation.
Department Supervisor
Bunnings Warehouse Mt Roskill
Auckland, Auckland
12.2018 - 09.2019
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Ensured merchandise was fully stocked, store was organized and customers were satisfied.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Parts Advisor
Bunnings Warehouse Mt Roskill
Auckland, Auckland
03.2015 - 11.2018
- Assisted customers weekly in finding parts for individual needs.
- Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
- Placed special merchandise orders for customers.
- Answered customers' questions and addressed problems and complaints in person via phone and email.
- Worked as team member to provide highest level of service to customers.
Cashier
Bunnings Warehouse Mt Roskill
Auckland, Auckland
07.2008 - 02.2015
- Helped customers find specific products, answering questions and offering advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Received payments for trade accounts and issued receipts reflecting zero balances or additional payments required to bring accounts current.
- Managed cash register operations using POS system including processing sales and returns.
Education
Certificate Level 4 - Logistics
Manukau Institute of Technology
Auckland, NZ07-2025
Year 13 University -
Mount Roskill Grammar School
Auckland, NZ12.2006
Skills
- POS systems
- Proficient in MS Office
- Excellent multi-tasker
- Strong communication skills
- Detail-oriented
- Excellent time management
- Fluent in English, Fijian Hindi and Hindi
- Full NZ drivers license
Accomplishments
- Service Recognition Award (10 years) - Bunnings Warehouse 2017
- Communication Award - Bunnings Warehouse 2015
- Recognition Award - Bunnings Warehouse 2014
- Service Recognition Award (5 years) - Bunnings Warehouse 2012
- University Entrance 2006
Interests
- Crocheting
- Gardening
- Makeup artistry
- Travel
- Carpentry
- Baking
Referees
Referees
Mr. Chamikara Herath - Operations Manager
Bunnings Warehouse
Mob: +64226893499
Vai Nuku-Tangi - Manager
Bay Engineers Supplies
Mob: +64225732156
Timeline
Call Center Customer Service Representative
Bay Engineers Supplies
04.2021 - 03.2023
Warehouse Clerk
Bay Engineers Supplies
11.2020 - 04.2021
Service Department Coordinator
Bunnings Warehouse Grey Lynn
09.2019 - 12.2019
Department Supervisor
Bunnings Warehouse Mt Roskill
12.2018 - 09.2019
Parts Advisor
Bunnings Warehouse Mt Roskill
03.2015 - 11.2018
Cashier
Bunnings Warehouse Mt Roskill
07.2008 - 02.2015
Certificate Level 4 - Logistics
Manukau Institute of Technology
Year 13 University -
Mount Roskill Grammar School