SHAH GIASH KAMAL

• Provide excellent customer service in a fast-paced supermarket environment
• Operate point-of-sale (POS) systems for processing sales, refunds, and exchanges
• Assist with product restocking, shelf management, and store cleanliness
• Follow food safety and hygiene protocols in handling grocery and fresh products
• Work collaboratively with team members to ensure smooth daily operations
• Maintain a professional and friendly attitude with customers at all times

I worked as a Remote SEO Intern for US Discoveries and Gift Redefine, where I was responsible for supporting digital visibility and organic growth through effective SEO strategies. My tasks included performing keyword research, optimizing website and blog content, and implementing on-page SEO techniques. I also helped monitor website performance using tools like Google Analytics and Search Console, and contributed to competitive analysis and backlink strategy using platforms such as Ahrefs and SEMrush. Working closely with the content and marketing teams, I developed a strong understanding of SEO fundamentals, content structure, and data-driven digital marketing, all within a professional remote work environment.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.