Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shah Rukh Rizal

Mordialloc

Summary

A young and very knowledgeable Manager & Team Leader that has high qualities as well a genuine interest in the sporting and retail background willing to upskill and achieve the best of my abilities and potential.


Dynamic and results-oriented professional with a background in retail management and a proven track record of success in team leadership and development. Possessing a strong foundation in Sports Development from university studies. Skilled in a collaborative work environment, implementing effective operational strategies, and optimizing customer satisfaction. Proactive problem-solver with a commitment to continuous improvement and a passion for achieving excellence in both retail management and sports developmental areas.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Store Manager/Assistant Store Manager

Footlocker
10.2020 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Aiding and Leading new store set ups & store inventories.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Reviewed products and updates to meet company quality standards, schedule production and work-in-progress tracking and reports.
  • Collaborated with manufacturers, operations leaders and sales teammates to ascertain production details.

Swim School Supervisor

Peninsula Leisure
04.2019 - 07.2022
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating the ability to work collaboratively and effectively.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Created social media content with consistent content and tone

Education

Bachelor - Sports Development

Deakin University
11.2022

Diploma - Sports Development

Holmesglen Institute
12.2019

Skills

  • Closing Oversight
  • Microsoft Office Expertise
  • Reviewing Performance
  • Merchandising
  • Training and Development
  • Hiring and Training
  • Sales and Marketing
  • Employee Coaching and Mentoring
  • Customer relations
  • Customer service

Certification

  • Bachelors & Diploma in Sport and Event Management
  • Community Officiating General Principle (AIS)
  • Play By The Rules - Child Protection (AIS)
  • CPR - (AFAC)
  • Active Working With Children's Check

References

Riley Blewett - 0474958996 (Footlocker Manager)

Mitchell Lindstrom - 0415887969 (Ex Store Manager at Footlocker)

Catherine Fleming - 0448115152 (PARC Swim Manager)


Timeline

Store Manager/Assistant Store Manager

Footlocker
10.2020 - Current

Swim School Supervisor

Peninsula Leisure
04.2019 - 07.2022

Diploma - Sports Development

Holmesglen Institute

Bachelor - Sports Development

Deakin University

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Shah Rukh Rizal