Shailesh S
Merrylands
Summary
Versatile and customer-focused professional with over 6 years of experience in hospitality management. Proven track record of leading teams, delivering exceptional customer service, and overseeing store operations in fast-paced environments. Completed a Professional Year Program, with hands-on skills in software, workplace systems, team management, presentations and technical troubleshooting. Passionate about combining operational efficiency with innovative tech solutions to add value in customer-centric industries.
Overview
8
8
years of professional experience
Work History
Store Manager
Fishbowl PTY Ltd
02.2020 - Current
- Overlooking the whole operation for smooth running of the store.
- Labour Management
- Rostering and Managing stocks.
- Inventory management and ordering.
- FOH and BOH services
- Provide a cost-efficient service with good customer experience.
- Training staffs and team members
Crew Trainer
Mac Donald's
09.2018 - 01.2020
- Company Overview: (Domestic Airport)
- Helping in transition period for the smooth working of the back area
- Training the new crew member
- Checking and restocking the delivered products to the store
- Preparation of grill products
- Dashboard manager and tech support
- Restocking and checking products in the back area
- Counter and front area services.
- Working with setting up menus and KIOSK.
- Setting up tills and printers for the store
- (Domestic Airport)
Sales Manager
Kathmandu Hemp
01.2018 - 12.2018
- Company Overview: (Manly)
- To setup markets.
- Greeting customers and provide friendly service and assist them with queries.
- Provide information about the products and services, process billing or payments, working collectively within team to provide timely services to customer during busy time period and demonstrating patience while liaising and dealing with customers.
- To provide excellent customer service to the customers.
- (Manly)
Education
Master's Degree - Information Technology
Wentworth Institute
Sydney06-2026
Professional Year Program - Currently undergoing professional year training to understand the Australian workplace culture and accumulating skills related to IT and other technical aspects.
QIBA
01.2024
Bachelor of Interactive Media - Game Design, Coding with CSS and C++, Animation and Poster designing, Microsoft Office, Website Designing, Storyboards and videography, Ticket system Management
Wentworth Institute
01.2022
Advanced Diploma in Business - Project Management, Managing Finance, Managing Human resource, Implementing Business Plan, Develop Marketing Plan, Implementation of Business plan, Developing workplace policy
ETEA Institute
11.2019
Diploma in Networking - Computer system, Hardaware and Software brief, Office, Operating systems, Network and Analaysis, System Analysis
Tafe Ultimo
07.2019
Skills
- Hourly shift management
- Personnel development
- Store operations oversight
- Operational budgeting
Timeline
Store Manager
Fishbowl PTY Ltd
02.2020 - Current
Crew Trainer
Mac Donald's
09.2018 - 01.2020
Sales Manager
Kathmandu Hemp
01.2018 - 12.2018
Advanced Diploma in Business - Project Management, Managing Finance, Managing Human resource, Implementing Business Plan, Develop Marketing Plan, Implementation of Business plan, Developing workplace policy
ETEA Institute
Diploma in Networking - Computer system, Hardaware and Software brief, Office, Operating systems, Network and Analaysis, System Analysis
Tafe Ultimo
Master's Degree - Information Technology
Wentworth Institute
Professional Year Program - Currently undergoing professional year training to understand the Australian workplace culture and accumulating skills related to IT and other technical aspects.
QIBA
Bachelor of Interactive Media - Game Design, Coding with CSS and C++, Animation and Poster designing, Microsoft Office, Website Designing, Storyboards and videography, Ticket system Management
Wentworth Institute
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