Shaista Usman
Cobbitty,Australia
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
9
9
years of professional experience
Work History
Administration Officer
SNS Group
05.2019 - 11.2022
- Daily duties involved opening and setting up the office in the morning, and receiving and connecting with the clients during the day
- Handling client queries and problem resolution on a per-client basis
- Identified lack of unified structure of communication with the customers
- Suggested standardised templates for all communications with potential clients
- This ensured clear and direct communication with the client, giving the client confidence to return
- Suggested increasing presence of the organisation in some major industrial events
- Initiate after-event protocols to establish long-term relations with the people we met during the event
- Entering and analysing data on Excel Sheet
- Assisting Managers on tasks at adhoc bases
Cosmetic Sales Associate
Naheed Super Market
12.2017 - 08.2018
- Suggest additional items and skin care routines to boost sales and increase customer satisfaction
- Follow the latest trends to provide up-to-date information to customers
- Set and achieve personal sales goals while supporting the goals of the teams
- Work as a team player to ensure each customer receives the best service possible Build and maintain strong vendor relationships to maximize business results
- Build lasting relationships with customers and co-workers with a mutual passion for cosmetics
Cosmetic Sales
Imtiaz Super Market
03.2017 - 11.2017
- Engage with customers in a timely and professional manner
- Perform daily department maintenance tasks including stock, re-merchandising, display, price markdowns, merchandise transfers and light cleaning
- Communicate business opportunities that include line performance, stock levels and team motivation/recognition Provide honest feedback to customers regarding products
- Keep calm while dealing with customer concerns
- Build great relationships with customers and co-workers through stellar communication and follow-through
Intern
Small and Medium Enterprises Development Authority (SMEDA)
11.2016 - 02.2017
- Lead Students Institute of Business Management with their Corporate Project for their master's degree
- This enriched my leadership and communication skills
- It was the most enriching experience where I could execute my marketing skills by maintaining their social media profile and coordinating in arranging a large-scale seminar in collaboration with the State Bank of Pakistan
Teacher
Beaconhouse Schooling System
11.2014 - 05.2015
- Working with students of such impressionable age gave me control over how to navigate my display of emotions and hold my composure
- I was also responsible for continually reporting back to school management and updating parents on the performance of their children
Intern
JS Bank
06.2013 - 07.2013
- The first 3 weeks incorporated experience as Cash teller they interested the intern in completing basic teller operations and other protocols
- It also included interacting with customers and assisting them with their transactions
- Interact with customers and develop problem-solving skills
- This phase also enabled me to guide customers in the best way possible making banking approachable and less intimidating for the general public with little knowledge
Education
O-Level -
White House Grammar School
Certificate III - Information Technology
TAFE NSW
06.2024
BBA -
Bahria University
06.2014
MBA - Business Administration And Management
SZABIST
Karachi Pakistan02.2017
A-Level -
Beaconhouse School
06.2010
Skills
- MS Office
- Closing Sales
- Presentations
- Account management
- Efficiency
- Shelf assortment
- Building relationships to entice resale
- Time management
- Influencing skills
- Multi-tasker
- Presentable
- Able to stand for a long time
- Easily adjust to a new environment
- Fluent in English
- Fluent in Hindi
- Administrative Support
- Customer Relations
- Customer Service
- Attention to Detail
- Scheduling
- Team Collaboration
- Work Planning and Prioritization
- Multi-Line Phone Systems
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Customer Engagement
- Retail Sales
- Reliability and punctuality
- Store Opening and Closing
- Flexible Schedule
- Money Handling
- Cash Register Operation
- Relationship Building
- Professional Appearance
- Stocking and Receiving
- Store maintenance
- Retail Store Operations
- Phone Etiquette
- Fluent in English and Hindi
- POS system operations
- Conflict Resolution
- Customer Needs Assessment
- Transaction Processing
- POS System Operation
- Stock replenishment
- Display Setup
- Product Recommendations
- Order Processing
- Upselling strategies
- Sales Goals Attainment
Availability
Part-time, Casual, Permanent
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Limited Working
Timeline
Administration Officer
SNS Group
05.2019 - 11.2022
Cosmetic Sales Associate
Naheed Super Market
12.2017 - 08.2018
Cosmetic Sales
Imtiaz Super Market
03.2017 - 11.2017
Intern
Small and Medium Enterprises Development Authority (SMEDA)
11.2016 - 02.2017
Teacher
Beaconhouse Schooling System
11.2014 - 05.2015
Intern
JS Bank
06.2013 - 07.2013
O-Level -
White House Grammar School
Certificate III - Information Technology
TAFE NSW
BBA -
Bahria University
MBA - Business Administration And Management
SZABIST
A-Level -
Beaconhouse School