SHAKIRA HOSSAIN

Diligent customer sales professional with over 3 years of experience retail sales and customer service, producing outstanding results and strong revenue growth for the retail industry. Proven track record in assisting customers with product selection, successfully closing sales and securing repeat business. Motivated and respected professional with excellent communication, negotiation and problem solving skills.

• Strong communication and interpersonal skills developed through volunteer and customer services experience.
• Customer-focused with a positive and empathetic attitude.
• Ability to work collaboratively in a team environment and under pressure.
• Strong organisational skills with the ability to multitask, prioritise tasks and manage time effectively.
• Detail-oriented with a high level of accuracy in data entry and record keeping.
• Proficiency in Microsoft Office Suite: Excel, Word, PowerPoint, Outlook, Microsoft Teams and Zoom.

• Volunteering, MATW Project, 2022 to Present

Actively participated in outreach programs, including organising community workshops and awareness campaigns. Assisted in fundraising activities, such as charity walks and donation drives, to raise funds for education and healthcare projects. 

• Team Leader, Penny Appeal Pty Ltd, 2020 to 2022

Led a team in fundraising stalls, homeless drives, community fundraiser dinners and food drive events. Trained other volunteers in COVID safety and compliance.