Shakira Macauley
Broadwater,Australia
Summary
Well-rounded Salon Coordinator skilled in payment processing, appointment scheduling, and assisting high-end clients. A valuable employee with a team-driven mentality and an enthusiastic personality.
Strong multi-tasking and technical troubleshooting ability.
Daily banking, tracking KPIs for the salon, working out individual commissions.
Overview
7
7
years of professional experience
Work History
Salon Coordinator/Receptionist
Oscar and Ivy Hair Co
02.2024 - Current
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Managed cash flow, business transactions, banking, and accounting processes.
Third Year Apprentice Hairdresser
Oscar and Ivy Hair Company
10.2021 - Current
- Involved in hair treatments, cleaning, client satisfaction, learning from senior stylists, and stock-taking.
- Participated in ongoing professional development opportunities to remain current with industry trends and best practices.
- Streamlined project timelines by effectively prioritizing tasks in fast-paced environments.
- Kept work areas, tools, and equipment clean and properly sanitized.
- Developed strong rapport with clients through excellent communication skills, resulting in rebookings.
Warehouse Operator
BHP (sub contracted by Programmed)
10.2022 - 03.2023
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Played a crucial role in achieving successful annual inventory counts by meticulously organizing stock levels beforehand.
- Reduced waste, implementing sustainable practices in packaging and disposal.
Apprentice Hairdresser
Wavelengths Hair Salon
02.2019 - 10.2021
- Performed basic hairdressing duties, salon cleaning, and end of day procedures.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
Customer Service
The Shed Markets
12.2017 - 02.2019
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Work Experience
Hair on Broadwater
08.2018 - 09.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Cape Naturaliste College
Certificate II in Salon Assistant -
South West T.A.F.E.
01.2019
Skills
Customer interaction
Exceptional organization
Team Management
Product and service knowledge
Appointment Scheduling
Budgeting expertise
Financial Management
Complex Problem-Solving
Telephone Etiquette
Work Ethic and Integrity
References
- Mrs Morgan Lawty, Receptionist, Oscar & Ivy Hair Co, 0407 091 564
- Ms Francesca Costa, BHP employee, Mining industry, 0433 561 392
- Ms Cathy Brennan, Senior Stylist, Wavelengths Hair Salon, 0438 005 477
Timeline
Salon Coordinator/Receptionist
Oscar and Ivy Hair Co
02.2024 - Current
Warehouse Operator
BHP (sub contracted by Programmed)
10.2022 - 03.2023
Third Year Apprentice Hairdresser
Oscar and Ivy Hair Company
10.2021 - Current
Apprentice Hairdresser
Wavelengths Hair Salon
02.2019 - 10.2021
Work Experience
Hair on Broadwater
08.2018 - 09.2018
Customer Service
The Shed Markets
12.2017 - 02.2019
Cape Naturaliste College
Certificate II in Salon Assistant -
South West T.A.F.E.
Similar Profiles
Mieka WatkinsMieka Watkins
Hairdresser Salon Assistant at Ivy Hair and BeautyHairdresser Salon Assistant at Ivy Hair and Beauty
Nicole KeatingNicole Keating
Store helper at Ivy Blu Hair Salon, Main St, Leixlip, Co. KildareStore helper at Ivy Blu Hair Salon, Main St, Leixlip, Co. Kildare
Kye ArberKye Arber
Senior Stylist at Oscar Oscar SalonsSenior Stylist at Oscar Oscar Salons