Shakira Roney
Bassendean,WA
Summary
Motivated professional with extensive client-facing experience, adept at maintaining composure and actively solving problems in fast-paced environments. Proven ability to build strong relationships and deliver exceptional service, ensuring client satisfaction and loyalty. Committed to contributing a unique blend of skills and passion to a dynamic team, consistently exceeding expectations in dedicated client-facing roles. Eager to leverage expertise in enhancing client experiences and driving organizational success.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Beechboro IGA
06.2018 - Current
- Managed inventory and maintained loss prevention
- Resolved customer service issues by coordinating solutions between sales and management teams.
- Maintained close eye on team interactions, touchpoints and methods of engagement.
- Controlled costs, forecasting demand and ordering appropriate product levels to fulfill needs.
- Handled responsibilities pertaining to the close and open of the store inclusive of till balancing and final store shut down.
Café Attendant
Ugolicious Mt Lawley
02.2019 - 08.2020
- Addressed customer questions and complaints.
- Trained new team members.
- Conducted inventory checks and restocked supplies as needed.
- Used upselling techniques to boost order value.
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment.
- Conducted sales through complex POS system.
Trainee Gym Attendant
World Gym Malaga
06.2018 - 09.2018
- Used complex POS membership System to access and assist clients with various queries.
- Answered and addressed phone calls and in person reception desk duties.
- Booked meeting minutes and scheduled meetings for the gym’s resident personal trainers.
- Generated reports on booking data of PT clients.
Education
Certificate IV - Business
North Metropolitan TAFE
07-2022
Highschool Diploma - undefined
Hampton Senior Highschool
11-2020
Skills
- Effective time management
- Proactive decision-making
- Teamwork Ability
- Proficient in high-pressure settings
- Customer service oriented
- Effective communication skills
Timeline
Café Attendant
Ugolicious Mt Lawley
02.2019 - 08.2020
Retail Sales Associate
Beechboro IGA
06.2018 - Current
Trainee Gym Attendant
World Gym Malaga
06.2018 - 09.2018
Highschool Diploma - undefined
Hampton Senior Highschool
Certificate IV - Business
North Metropolitan TAFE