Shally Ung
SYDNEY,NSW
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Customer Advisor
NAB
03.2025 - Current
- Provided financial product recommendations tailored to client needs.
- Educated customers on banking services and digital tools.
- Assisted clients with account inquiries and transaction requests.
- Managed client relationships through consistent follow-ups and proactive communication.
- Cultivated strong customer relationships by delivering attentive and personalized service.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Maintained compliance with banking regulations and policies.
- Collaborated with other departments within the bank to provide quality service to clients.
Bank consultant
ANZ Bank
02.2024 - 03.2025
- Assessed clients' financial needs through consultations to tailor solutions.
- Utilized financial knowledge to resolve client issues banking products.
- Consistently met sales targets through proactive client engagement.
- Ability to communicate with clients needs and goals
- Managing and prioritising tasks effectively to meet deadlines
- Flexibility to recognize client behaviours to calm situations
- Adapting to the current trends in banking technology & software
- Working effectively with other departments
Client Service Administrator
Human Synergistics
07.2023 - 10.2023
- Managed client inquiries and provided prompt support for service-related issues.
- Performed administrative duties such as filing documents, preparing correspondence.
- Built client relations and rapport to foster loyalty and retention
- Executed secure data management practices to safeguard sensitive information
- Coordinated dispatching operations to ensure timely delivery of goods
- Oversaw inventory management processes to ensure stock accuracy
Retail associate
The North Face
10.2022 - 07.2023
- Achieved target KPIs through effective sales strategies
- Maintained and leveraged brand and product knowledge to enhance customer engagement
- Provided customer service support to assist clients with inquiries
- Executed sales transactions to ensure smooth customer purchasing experience
- Managed cash handling processes to ensure accurate transactions
- Ensure the deliveries and stock take is up to date
- Managed inventory replenishment to maintain stock levels on the sales floor.
Shift Supervisor
Universal Store
07.2019 - 10.2022
- Achieved target KPIs through strategic oversight and execution
- Oversaw opening and closing processes to ensure operational efficiency
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Assessed reports and adjusted workflows to realign with targets.
- Established positive customer relationships to enhance service quality
- Supervised daily store operations and ensured compliance with company policies.
- Trained new staff on customer service standards and operational procedures.
Skills
- Effective communication
- Time management
- Personalized service delivery
- Customer relationship management
- Customer complaint resolution
- Customer needs assessments
- Organization and recordkeeping
- Highly organized
Languages
- English
- Khmer
Timeline
Customer Advisor
NAB
03.2025 - Current
Bank consultant
ANZ Bank
02.2024 - 03.2025
Client Service Administrator
Human Synergistics
07.2023 - 10.2023
Retail associate
The North Face
10.2022 - 07.2023
Shift Supervisor
Universal Store
07.2019 - 10.2022