Shaluka Thakral
Brabham,Australia
Summary
Detail-oriented professional with three years of experience in insurance, operational support, and compliance-driven environments. Expertise in assessing sensitive information and interpreting policy frameworks, consistently delivering accurate and timely outcomes in high-volume settings. Strong background in record management and risk awareness, complemented by a proven ability to exercise sound judgment in complex scenarios. Recognized for maintaining high levels of accuracy, integrity, and professionalism while navigating structured legislative and procedural frameworks, making a valuable asset for roles that demand analytical thinking, confidentiality, and decision support in claims processing environments.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Training Facilitator (Secondment)
Insurance Australia Group (IAG)
- Delivered structured training on systems, processes, and compliance requirements
- Supported capability development through coaching and feedback
- Maintained accurate training documentation aligned with governance standards
Team Coordinator (Acting / Secondment)
Insurance Australia Group (IAG)
Perth, WA
- Coordinated workflow allocation and monitored team performance against service targets
- Provided guidance and support to team members on policy interpretation and case handling
- Managed escalations involving complex or sensitive matters
- Ensured adherence to operational procedures, compliance requirements, and service expectations
Senior Consultant
Insurance Australia Group (IAG)
West Perth, WA
09.2023 - Current
- Facilitated customer request processing and policy modifications to ensure adherence to regulatory standards.
- Reviewed and clarified policy documentation to ensure adherence to guidelines and maintain operational consistency.
- Managed sensitive customer information with utmost discretion and professionalism.
- Executed strategies for managing high-volume workloads while consistently meeting quality and service delivery benchmarks.
- Optimized operational performance through diligent quality assurance measures and compliance with procedural standards.
- Recognized for commitment to detail and professionalism, ensuring sound judgment in navigating intricate case scenarios.
Airport Protection Officer
MSS Security
06.2019 - 09.2023
- Conducted security screening and managed sensitive passenger interactions in a regulated environment
- Applied strict compliance protocols and maintained accuracy under pressure
- Demonstrated strong situational awareness and risk identification
- Managed sensitive and high-pressure situations calmly and professionally
Education
MBA -
Kurukshetra University
India01-2008
Bachelor of Science -
Kurukshetra University
India01-2008
Skills
- Policy & Legislative Interpretation
- Sensitive Information Handling & Confidentiality
- Records & Data Management (High Accuracy)
- High-Volume Workflow & Prioritisation
- Compliance Monitoring & Risk Awareness
- Analytical Thinking & Problem Solving
- Escalation & Complaint Management
- Training, Coaching & Capability Development
Certification
- Tier 2 general insurance compliance
- First Aid Certificate (Current)
Timeline
Senior Consultant
Insurance Australia Group (IAG)
09.2023 - Current
Airport Protection Officer
MSS Security
06.2019 - 09.2023
Training Facilitator (Secondment)
Insurance Australia Group (IAG)
Team Coordinator (Acting / Secondment)
Insurance Australia Group (IAG)
MBA -
Kurukshetra University
Bachelor of Science -
Kurukshetra University
ADDITIONAL INFORMATION
- Australian Citizen
- Experienced working in structured, policy-driven environments
- Proven ability to manage competing priorities and meet deadlines
- High level of integrity, discretion, and attention to detail