Stephanie Lawrence
Geelong,VIC
Summary
Seasoned professional with a proven track record at the National Disability Insurance Scheme (NDIS), enhancing operational efficiency and quality assurance through expert legislative interpretation and stakeholder engagement. Excelled in facilitating team leadership and process improvement, demonstrating advanced computer proficiency and exceptional coaching abilities. Achievements include significant contributions to policy compliance and staff development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Capability Facilitator - Learning and Development Team
National Disability Insurance Scheme (NDIA)
08.2023 - Current
- Conduct quality checks and audits of pre-access and eligibility reassessment decisions
- Facilitate onboarding and training for new Access Assessors and Access Officers
- Mentor and support new staff in adapting to agency standards, covering technical, legislative, and procedural aspects
- Provide detailed weekly reports to team leaders on staff achievements and development
- Act as a subject matter expert for complex cases and eligibility reassessments
- Facilitate team meetings and support multiple teams in facilitator absences
Quality Development Officer
National Disability Insurance Scheme (NDIA)
03.2022 - 08.2023
- Performed detailed quality checks and provided technical advice to Access Assessors
- Supported under-25 psychosocial cases and complex decision reviews
- Facilitated training sessions for new and existing staff on legislative processes
- Managed team inboxes and triaged queries from diverse stakeholders
- Collaborated with team leaders to implement quality improvement strategies
Access Assessor
National Disability Insurance Scheme (NDIA)
03.2022 - 08.2023
- Assessed information for access decisions in compliance with policy and legislation
- Supported internal and external stakeholders through thorough guidance
- Managed sensitive cases requiring high-quality record keeping
- Delivered advice on outcomes and obligations, ensuring participant rights were upheld
- Chaired team meetings and contributed to process enhancements
Disability Support Worker
Hire Up
Geelong
08.2021 - 03.2022
- Delivered person-centered support to individuals with disabilities
- Assisted with personal care, activity participation, and goal achievement
- Self-managed rostering and client reports, maintaining confidentiality and safety
Disability Support Worker
The Support People
Bendigo
02.2021 - 08.2021
- Facilitated group activities and excursions for participants
- Provided personal care and ensured compliance with safety practices
- Supported coordinators in health and safety improvement initiatives
Disability Support Worker – Respite Team
Gateways Disability Services
03.2020 - 01.2021
- Implemented personalized support plans, promoting active inclusion
- Reported incidents and health risks to support coordinators
- Maintained a safe and empowering environment for participants
Supervisor – Service Department
Coles Supermarket
09.2014 - 12.2019
- Managed nightly team operations and ensured high customer service standards
- Handled customer inquiries and complaints professionally
Program Coordinator
Camp Australia Outside School Hours Care
01.2014 - 01.2016
- Coordinated inclusive programs for children, including those with special needs in line with the Early Years Learning Framework
- Managed a team of six staff and oversaw daily operations and enrollments
- Conducted risk assessments, incident reports and provided updates to internal and external stakeholders
Education
Bachelor of Education - inclusive education
Skills
- Legislative and policy interpretation
- Facilitation and Coaching
- Quality assurance and auditing
- Case management and decision-making
- Stakeholder engagement
- Team leadership and process improvement
- Advanced computer proficiency
- Time management and organizational skills
- Business administration
- Operations management
Certification
- NDIS Legislation and Policy Training
- Advanced First Aid and CPR Certification
- Bachelor of Education, specializing in inclusive education (incomplete)
References
References available upon request.
Timeline
Capability Facilitator - Learning and Development Team
National Disability Insurance Scheme (NDIA)
08.2023 - Current
Quality Development Officer
National Disability Insurance Scheme (NDIA)
03.2022 - 08.2023
Access Assessor
National Disability Insurance Scheme (NDIA)
03.2022 - 08.2023
Disability Support Worker
Hire Up
08.2021 - 03.2022
Disability Support Worker
The Support People
02.2021 - 08.2021
Disability Support Worker – Respite Team
Gateways Disability Services
03.2020 - 01.2021
Supervisor – Service Department
Coles Supermarket
09.2014 - 12.2019
Program Coordinator
Camp Australia Outside School Hours Care
01.2014 - 01.2016
Bachelor of Education - inclusive education
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