Shalza Sarin

Overview of role and responsibilities

• Delivered safety and competency-based training for trainee guards and train crew in compliance with training program requirements. Supervised and conducted performance reviews, provided coaching and recommendations in areas of improvement, conducted and documented competency assessments that achieved overall benchmarks.
• Reduced operational safety incidents and improved safety outcomes across the network through targeted training and support initiatives.
• Demonstrated people-focused management style by aligning daily interactions with leadership principles to foster a supportive training environment.
• Lead by empathy and compassion, holding quality conversations in moments that matter.

Highlighted significant accomplishments and contributions

• Received commendations from senior managers and standards officers for the way I connect with my trainees and work hands-on in coaching and supporting them throughout initial employment training program.

• Since 2022, my team has greatly increased business productivity as we worked collaboratively and added many newly graduated guards to the cluster.

• Cost effectiveness as overtime was reduced substantially.

Overview of role and responsibilities

• Enhanced passenger safety by conducting thorough train inspections and addressing potential hazards promptly.
• Monitored platform activities during peak hours to implement effective crowd control measures, enhancing passenger safety.
• Demonstrated professionalism consistently in Train Guard role, reinforcing company values and fostering trust among passengers.
• Resolved disputes calmly and diplomatically, ensuring customer satisfaction and maintaining a positive environment.

Highlighted significant accomplishments and contributions

Received “Train Crewing Excellence Award” for rising to challenges while executing my duties and keeping customers at the heart of everything I do.

• 100 percent result in training assessments and activities contributing to strong operational and safe-working knowledge.

Overview of role and responsibilities

• Produced high-quality schedules by conducting thorough checks as per scheduling checklist ensuring compliance with crew awards and conditions, local operating agreements and delivered them seamlessly within designated timeframes.
• Ran different scenarios and chose one that was most cost effective and achieved maximum utilization of train crew resources available.
• Collaborated with forward planners and train planning to identify business requirements and prepare schedules accordingly.

Highlighted significant accomplishments and contributions

Identified major errors while overseeing colleagues' work and developed 250 schedules from scratch in one day while managing own priorities.

• Created spreadsheet that reduced lift up and lay back costs.
• Received commendations from team leaders and senior manager for initiative and efficiency.

Overview of role and responsibilities

• Tracked employee participation in training events and monitored progress towards learning objectives to ensure effective learning outcomes.
• Collaborated with department managers to design customized training plans aligned with organizational goals.
• Coordinated logistics for training events by scheduling facilities, securing necessary equipment, and managing participant registration to facilitate seamless training experiences.
• Delivered coaching and mentoring support for employees to foster professional growth and enhance development opportunities.

Highlighted significant accomplishments and contributions

Successful revamping of Corrective Services NSW Induction and Initial Employment Training Program focusing on high standard of learning outcomes for trainees.

• Operational and performance reliability, made Rapid Build Project a success by getting 2000 new crew on board to work towards increasing bedding capacity in correctional centres across NSW.
• Received excellence award for leading Rapid Build Project towards success through demonstrating strong initiative and rising up to challenges resiliently.