SHAMBHAVI KALERU
Melbourne
Summary
Detail-oriented and analytical thinker with a passion for transforming data into actionable insights. Adept at problem-solving, critical thinking, and data-driven decision-making. Seeking an opportunity to apply strong analytical skills and business acumen to drive efficiency and innovation in a dynamic organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Woolworths Group
03.2024 - Current
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service Representative
EG Australia
01.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Master's - business Analytics
Deakin University
07-2025
Skills
- Data Analysis
- Data Visualization
- Excel
- Power BI
- Python
- SQL
- Market Analysis
- Financial Forecasting
- Resource-Based View (RBV)
- Teamwork and collaboration
Key Academic Projects
- Tesla Battery's IT Portfolio and RBV Theory, Analysed Tesla's IT infrastructure and applied the Resource-Based View (RBV) theory to evaluate its competitive advantage.
- Emerging Technology Adoption, Researched industry trends in technology adoption, assessing potential business impact and strategic implementation.
- Power BI Dashboards for Cybersecurity in Healthcare, Built interactive Power BI dashboards to visualise cybersecurity threats in the healthcare sector, improving risk monitoring and decision-making.
- Employee Engagement Analysis and Dashboard Prototype for Google, Designed a prototype dashboard using Excel and Power BI to track employee engagement metrics, providing insights for workforce management.
- SmartSaver - Comprehensive Business Plan for a Fintech Startup, Developed a business strategy, financial projections, and a market analysis plan for a fintech savings app.
Certification
- Power BI Essential Training- LinkedIn Learning
- Strategy Consulting Job Simulation- Accenture (Forage)
Timeline
Sales Associate
Woolworths Group
03.2024 - Current
Customer Service Representative
EG Australia
01.2023 - 03.2024
Master's - business Analytics
Deakin University
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