Shamso Abdulahi
Melbourne,VIC
Summary
Detail-oriented and collaborative with strong organisational skills. Ability to handle multiple projects simultaneously with a positive attitude. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Graduate Engineer
Spark North East Link
2024.02 - 2024.07
- Strong problem-solving and analytical skills
- Knowledge of relevant standards, regulations and codes
- Ability to work collaboratively in multidisciplinary teams
- Contributed to the successful completion of various construction projects through meticulous quality assurance inspections at each stage of development
Team Member
Bunnings
2023.08 - 2024.01
- Provided exceptional customer service and resolved any queries
- Operated cash registers and POS systems
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritisation
Customer Service Agent
TMC (The Message Centre)
2022.02 - 2022.12
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences
- Worked productively and effectively answered the queries of the customers
- Handled complaints in a diplomatic way
- Accurately completed related record
Customer Service Role
Qasil Organics
2017.02 - 2020.01
- Executed packaging of products for shipping purposes
- Performed inspection of products and responded to customer queries
- Assisted in managing Qasil Organic's social media
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Master of Engineering Management - Project Management
Monash University
Melbourne2025
ProQM Training Program -
ProQM
Melbourne, VIC2024
Bachelor of Engineering (Civil And Infrastructure) -
RMIT University
Melbourne, VIC2021
Skills
- Collaborative
- Adaptable and Flexible
- Effective Communication skills
- Analytical thinking
- Strategic Planning
- Civil Engineering
- Project Manangement
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- AutoCAD
- Revit
- MS Project
Personal Information
Title: Graduate Civil Engineer
Volunteer Experience
RMIT Open Day, 08/2018, Discussed about the different degrees available and student experience, Advised visitors on when and where presentations would be held
Timeline
Graduate Engineer
Spark North East Link
2024.02 - 2024.07
Team Member
Bunnings
2023.08 - 2024.01
Customer Service Agent
TMC (The Message Centre)
2022.02 - 2022.12
Customer Service Role
Qasil Organics
2017.02 - 2020.01
Master of Engineering Management - Project Management
Monash University
ProQM Training Program -
ProQM
Bachelor of Engineering (Civil And Infrastructure) -
RMIT University
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