Shana Millar
Springfield Lakes,Australia
Summary
Experienced professional specializing in financial administration, customer service, and brand management. Successfully manages administrative tasks, delivers exceptional customer support, and ensures compliance. Demonstrates strong analytical, communication, and teamwork skills with a proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Payment Officer
Australian College of Rural and Remote Medicine
05.2024 - Current
- Conducted quality assurance validation of Commonwealth-funded payments.
- Provided payment information for registrars, training posts, and supervisors to the Finance Team to ensure accurate and timely payments.
- Entered and maintained manual payment records as required.
- Facilitated data audits and prepared payments in line with the payment schedule.
- Identified and implemented process and system improvements to enhance efficiency.
- Managed finance administration tasks, including advanced data management and reporting.
- Utilized advanced Excel skills for data analysis and management.
- Maintained a high level of attention to detail to ensure data accuracy and consistency.
- Collaborated effectively within teams, fostering strong communication and teamwork.
- Delivered excellent customer service with a focus on positive stakeholder engagement.
- Worked closely with cross-functional teams, including Business Systems Integration, Finance, Placements, and regional/national Training teams, to align processes and goals.
Data Entry Specialist
A04 Disaster Recovery Queensland Government
01.2024 - 03.2024
- Proficient in high-volume, sensitive data entry for disaster recovery operations
- Skilled in delivering State Government post-disaster assistance to affected communities
- Demonstrated exceptional administrative acumen in time-sensitive disaster recovery contexts
- Adept at processing disaster recovery grant payments promptly, ensuring adherence to strict deadlines
- Established track record in a State Government role, offering vital support to Queensland residents post-disaster, notably following the Christmas storms and Cyclone Jasper
- High-volume data entry expert
Insurance Specialist
Suncorp and GIO
07.2023 - 12.2024
- Delivered exceptional customer service and sales support for home and auto insurance products
- Advised clients on insurance plan options, benefits, and coverage limitations
- Proficient in DOS-based Protect system operations within a high-volume call center setting
- Guided clients on plan benefits/limitations
- Proficient in DOS-based Protect system
- Thrived in high-volume call center setting
State Manager and Educator QLD
Tarte Cosmetics
11.2022 - 07.2023
- Drove Tarte Cosmetics brand representation across Sephora stores in Brisbane and Gold Coast, elevating product knowledge through comprehensive training of makeup artists
- Managed daily inventory & sales floor
- Drove marketing initiatives for new product launches, ensuring staff were adept at promoting and selling
- Managed daily inventory operations on the sales floor, maintaining optimal stock levels to meet consumer demand
- Served as the primary brand liaison, delivering expert advice and processing over 50 customer service transactions daily
- Executed meticulous stock control and sales report analysis to consistently achieve and surpass aggressive KPIs
Social Media Management
Foodco
07.2021 - 11.2022
- Spearheaded remote social media management for prominent brands such as Coffee Club and Supré across TikTok, Instagram, and Facebook
- Crafted strategic content tailored to product promotion, ensuring brand coherence and audience relevance
- Analyzed engagement metrics to refine and optimize social media strategies for enhanced audience interaction
- Developed and executed targeted advertising campaigns to increase brand visibility and consumer engagement
- Diligently managed multiple corporate email inboxes, ensuring prompt and professional communication
Fragrance Specialist
David Jones
08.2020 - 12.2020
- Expertly served as a Fragrance Specialist at David Jones, Auckland during the high-traffic Christmas season
- Delivered exceptional customer service, offering in-depth product knowledge and personalized recommendations in fragrances
- Spearheaded promotional activities, including store events, sampling campaigns, and captivating in-store displays to drive fragrance sales
Education
HIGHER NATIONAL DIPLOMA - Business Leadership And Management
TAFE QLD
QLD12-2024
Skills
- Leadership and Management: Skilled in guiding teams, driving performance, and achieving objectives
- Problem Solving: Adept at analyzing challenges and implementing effective solutions
- KPI Achievement: Proven ability to meet and exceed key performance indicators
- Empathy and Emotional Intelligence: Strong interpersonal skills to build relationships and foster collaboration
- Process Creation: Experienced in designing and improving operational workflows
- Excel Expertise: Advanced proficiency in Excel for data analysis and reporting
- Invoicing and Payment Handling: Accurate and efficient in processing payments and managing financial transactions
- Data Entry and Finance Administration: Detail-oriented with extensive experience in finance-related tasks
- Customer Service: Dedicated to delivering exceptional service and maintaining positive client relationships
- Data Analysis: Proficient in analyzing and interpreting data to inform decision-making and improve processes
- Stakeholder Engagement: Effective in managing relationships with internal and external stakeholders to achieve business objectives
- Flexibility: Adaptable to changing priorities and dynamic work environments
References
References Available Upon Request
Timeline
Payment Officer
Australian College of Rural and Remote Medicine
05.2024 - Current
Data Entry Specialist
A04 Disaster Recovery Queensland Government
01.2024 - 03.2024
Insurance Specialist
Suncorp and GIO
07.2023 - 12.2024
State Manager and Educator QLD
Tarte Cosmetics
11.2022 - 07.2023
Social Media Management
Foodco
07.2021 - 11.2022
Fragrance Specialist
David Jones
08.2020 - 12.2020
HIGHER NATIONAL DIPLOMA - Business Leadership And Management
TAFE QLD
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