Shanae Richmond
Gold Coast
Summary
Versatile and detail-oriented professional with a strong background in maintaining high standards across diverse roles. Skilled in project management, communication, and problem-solving, with a proven ability to adapt, collaborate, and deliver quality results in dynamic environments.
Overview
5
5
years of professional experience
Work History
Guest Room Attendant
The Star Grand Casino
01.2024 - Current
- Supported and guided new team members on cleaning procedures, safety protocols, and workplace expectations to maintain high service standards.
- Thoroughly cleaned and serviced guest rooms, including bed making, vacuuming, mopping, and restocking amenities such as toiletries, towels, and linens.
- Maintained cleanliness in common areas such as hallways and reception areas, ensuring a welcoming environment for guests. Reported maintenance issues and guest room damage to supervisors promptly to uphold venue standards.
Marketing Manager
The Oasis, Elite Sports Academy Australia, Etc
Gold Coast, QLD
01.2024 - Current
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Facilitated workshops on digital marketing trends, empowering clients with knowledge to make informed decisions.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Created custom e-commerce solutions, increasing online sales for multiple clients.
Housekeeping
Summergrove Estate Wedding Venue
01.2023 - 01.2024
- Streamlined housekeeping routines to improve team efficiency and minimise labor hours without compromising quality.
- Implemented new cleaning processes and team strategies, reducing necessary workforce hours.
- Clean and stock rooms according to established quality standards; duties include replacing used towels and linen, making beds vacuum area, washing floors, and restocking guest room and bathroom items.
Educator
Amaze Active Education
07.2022 - 03.2023
- The service provides before school care, after school care and vacation care for primary school aged children.
- Record observations of individual children or groups for program planning purposes or behaviour management.
- Food preparation, work in accordance with food safety regulations.
- Liaising with and welcoming parents daily.
- Involved with regular head counts and attendance records.
- Daily checklists.
Assistant Store Manager
My Scooter Lab
01.2020 - 04.2022
- Achieving and exceeded all kpi targets for the store.
- Managing product ordering/importing and store expenses.
- Dealing with Customer queries, complaints and warranty claims.
- Maintaining and improving the website; adding products, sourcing images, writing descriptions, and enhancing SEO.
- Creating content for and managing social media accounts.
Education
Certificate 3 - Business
Kings Trade Training Centre
01.2021
Year 12 certificate - undefined
Kings Christian College
Skills
- Sales Support & Product Promotion
- Problem Solving & Initiative
- Time Management
- Social media & Digital Content
- Adaptable Across Industries
- Leadership Abilities
- Administrative Support
- Effective Communication Skills
Timeline
Marketing Manager
The Oasis, Elite Sports Academy Australia, Etc
01.2024 - Current
Guest Room Attendant
The Star Grand Casino
01.2024 - Current
Housekeeping
Summergrove Estate Wedding Venue
01.2023 - 01.2024
Educator
Amaze Active Education
07.2022 - 03.2023
Assistant Store Manager
My Scooter Lab
01.2020 - 04.2022
Year 12 certificate - undefined
Kings Christian College
Certificate 3 - Business
Kings Trade Training Centre