Summary
Overview
Work History
Education
Skills
Timeline
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Shanae Richmond

Gold Coast

Summary

Versatile and detail-oriented professional with a strong background in maintaining high standards across diverse roles. Skilled in project management, communication, and problem-solving, with a proven ability to adapt, collaborate, and deliver quality results in dynamic environments.

Overview

5
5
years of professional experience

Work History

Guest Room Attendant

The Star Grand Casino
01.2024 - Current
  • Supported and guided new team members on cleaning procedures, safety protocols, and workplace expectations to maintain high service standards.
  • Thoroughly cleaned and serviced guest rooms, including bed making, vacuuming, mopping, and restocking amenities such as toiletries, towels, and linens.
  • Maintained cleanliness in common areas such as hallways and reception areas, ensuring a welcoming environment for guests. Reported maintenance issues and guest room damage to supervisors promptly to uphold venue standards.

Marketing Manager

The Oasis, Elite Sports Academy Australia, Etc
01.2024 - Current
  • Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
  • Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
  • Facilitated workshops on digital marketing trends, empowering clients with knowledge to make informed decisions.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Created custom e-commerce solutions, increasing online sales for multiple clients.

Housekeeping

Summergrove Estate Wedding Venue
01.2023 - 01.2024
  • Streamlined housekeeping routines to improve team efficiency and minimise labor hours without compromising quality.
  • Implemented new cleaning processes and team strategies, reducing necessary workforce hours.
  • Clean and stock rooms according to established quality standards; duties include replacing used towels and linen, making beds vacuum area, washing floors, and restocking guest room and bathroom items.

Educator

Amaze Active Education
07.2022 - 03.2023
  • The service provides before school care, after school care and vacation care for primary school aged children.
  • Record observations of individual children or groups for program planning purposes or behaviour management.
  • Food preparation, work in accordance with food safety regulations.
  • Liaising with and welcoming parents daily.
  • Involved with regular head counts and attendance records.
  • Daily checklists.

Assistant Store Manager

My Scooter Lab
01.2020 - 04.2022
  • Achieving and exceeded all kpi targets for the store.
  • Managing product ordering/importing and store expenses.
  • Dealing with Customer queries, complaints and warranty claims.
  • Maintaining and improving the website; adding products, sourcing images, writing descriptions, and enhancing SEO.
  • Creating content for and managing social media accounts.

Education

Certificate 3 - Business

Kings Trade Training Centre
01.2021

Year 12 certificate - undefined

Kings Christian College

Skills

  • Sales Support & Product Promotion
  • Problem Solving & Initiative
  • Time Management
  • Social media & Digital Content
  • Adaptable Across Industries
  • Leadership Abilities
  • Administrative Support
  • Effective Communication Skills

Timeline

Marketing Manager

The Oasis, Elite Sports Academy Australia, Etc
01.2024 - Current

Guest Room Attendant

The Star Grand Casino
01.2024 - Current

Housekeeping

Summergrove Estate Wedding Venue
01.2023 - 01.2024

Educator

Amaze Active Education
07.2022 - 03.2023

Assistant Store Manager

My Scooter Lab
01.2020 - 04.2022

Year 12 certificate - undefined

Kings Christian College

Certificate 3 - Business

Kings Trade Training Centre

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Shanae Richmond